Project Manager

Project Manager

Who We Are 

Legato Security is an information security firm founded upon the belief that every organization has the right to keep its data private and secure. Our mission is to build close partnerships with our clients, serving them not as just a vendor, but as trusted advisors helping to build effective, proactive plans. Our focus is always on both the technical and human elements within an organization. We believe in comprehensive strategies designed to harden networks, deflect attackers, and rapidly recover from any accidents. As technology progresses, so do our tactics, ensuring our experts are always prepared to serve forward-looking leaders eager to stay ahead of emerging threats. 

Position Overview 

As Legato’s Project Manager, you will lead the successful deployment of our cybersecurity solutions across client environments. This role requires a unique blend of technical knowledge, client relationship management, and project management expertise to ensure the smooth implementation of security systems while maintaining the highest standards of data protection. You will have the unique opportunity to work cross functionally with multiple stakeholders: SOC Analysts, security engineers, channel partners, leadership, and the sales staff.

Specific Job Responsibilities 

• Maintain a full schedule of Customer Success and Project Management related meetings for new customer onboarding, regular customer check-ins, renewal discussions, and project update meetings 
• Develop progress reports, Client Delivery Reports, and quarterly review data for presentations to customers on a regular basis 
• Perform proactive client outreach to inform clients of potential problems, product updates, or new service offerings 
• Ensure project deadlines are met by working with technical staff and address delays or project changes 
• Manage client programs ensuring alignment with the customer’s security needs 
• Write technical reports for assessments, best practice recommendations, or other required project deliverables with input from the technical staff 
• Maintain a positive and collaborative relationship with customers 
• Act as liaison between SOC staff and customers 
• Gather requirements for service developments and enhancements based on customer requests  
• Interface with architects, engineers, and analysts to explain client requests and align needed solutions 
• Maintain an advanced knowledge and proficiency of all Legato Security product and service offering for software resale, managed security services, and professional services engagements  
• Write proposals, statements of work, and solutions alignments documents for prospective clients or for additions to current services 
• Interact closely with Channel Partners in support of joint-customer initiatives 
• Travel to prospects and customers for on-site meetings as needed (~5%) 

 Qualifications 

• Bachelor’s degree or comparable industry experience in technology, project management, or customer success 
• Three years of industry experience in customer success, project management, technology, account management, or similar; Experience working for an MSSP is highly desirable 
• Must have excellent written and verbal communication skills. Technical writing skills are highly desirable 
• Experience with leading client meetings 
• Proven experience with preparing client reports 
• Comfortable interacting with clients as well as all levels of internal staff members 
• Understanding of IT infrastructure, information security, and compliance controls preferred 
• Project management related certifications are desired