Back to jobs
New

Support Engineer, Engineering Operations

New York (Remote), Washington (Remote), California (Remote), Florida (Remote), Utah (Remote), Ohio (Remote), Texas (Remote), Michigan (Remote), Massachusetts (Remote), Maryland (Remote), DC (Remote), Pennsylvania (Remote), Colorado (Remote)

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

**We are only accepting candidates with verified LinkedIn profiles**

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own:

  • Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
  • Understand the technical nuances of Levanta's technology and guide customers through their challenges
  • Escalate product bugs to the engineering team with clear context
  • Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
  • Identify repeat issues and propose solutions to improve the product
  • Build out internal tools to solve common issues
  • Utilize and implement AI workflows that will make our support process more efficient

What We're Looking For:

  • 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
  • Ability to read / write code in Typescript
  • Good communication skills, able to juggle multiple technical conversations
  • Familiarity with REST APIs, SQL, and cloud tooling.

What Levanta Offers:

  • A dynamic and supportive work environment where innovation and creativity are encouraged.
  • Competitive salary and benefits package.
  • Open vacation and sick policy, take the time you need.
  • Opportunity for professional growth and advancement within a rapidly expanding startup.
  • A culture that values diversity, inclusion, and the impact of every team member on our success.
  • Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC. 

Create a Job Alert

Interested in building your career at Levanta? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Levanta’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...