Product Support Specialist

At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

Creating Magic ✨ You have the persistence and grit to turn ambitious ideas into remarkable outcomes.

Showing Customer Empathy ❤️ You bring humble confidence, listening deeply, and putting customers first.

Making Data-Driven Decisions 📊 You pair creativity with insights to make smarter, faster choices.

Focusing on Solutions, Not Problems 🔍 You approach challenges with positivity and critical thinking, always looking for the way forward.

Making Small Improvements Every Day 🌱 You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

As a Product Support Specialist, you will serve as the first point of contact for customers seeking assistance with our product. This entry-level role focuses on delivering empathetic, clear, and solutions-oriented support through phone, chat, and email. You will develop foundational product knowledge, grow technical troubleshooting skills, and learn how to navigate CRM tools—especially in the context of industries like insurance, financial services, and legal professions.

You will collaborate closely with other support team members and internal stakeholders to ensure customer satisfaction while building proficiency in handling technical and process-related questions.

Responsibilities

• Respond promptly to inbound customer inquiries via chat, phone, and email
  
  
• Guide customers through basic troubleshooting and product-related tasks
  
  
• Accurately log all interactions in the customer relationship management (CRM) system
  
  
• Learn and reference our internal knowledge base and contribute to its upkeep
  
  
• Escalate complex issues to higher-level support or engineering teams when appropriate
  
  
• Participate in ongoing training sessions to develop product expertise and customer service skills

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

• Paid time off and paid provincial holidays to facilitate strong work-life balance 
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including healthy lifestyle reimbursement, private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
  
  

Qualifications

• 0–2 years of experience in a customer-facing or support-related role (internships and service experience welcome)
  
  
• Strong written and verbal communication skills with a focus on clarity and empathy
  
  
• Basic troubleshooting and problem-solving abilities
  
  
• Familiarity with CRM systems—experience in insurance, financial services, or legal sectors is a plus
  
  
• Comfortable working in a fast-paced, collaborative environment
  
  
• Willingness to learn and take feedback constructively

• Understanding of email systems and common configurations (e.g., Outlook, Gmail, domain settings)
  
  
• Exposure to databases (e.g., SQL or MongoDB) is a plus, but not required