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Strategic Planning Analyst (Bilingual English/Korean)

Huntsville, AL

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

The Bilingual Strategic Planning Analyst will conduct simple to moderately complex data analyses, with a strong focus on creating and customizing customer experiences. This role thrives in a collaborative environment and reports to the Strategy Planning Manager within the Customer Value Innovation department at LG Electronics Alabama, Inc.

Our mission is to enhance customers' lives by delivering high-quality product support and service experiences at LG Electronics.

Qualifications:

  • Assist in developing strategic plans and assessing company performance
  • Summarize on-going business development/issues from management meeting and escalate internal communication with responsible department/management
  • Prepare regular and ad-hoc business reports for upper management, as well as company headquarters and other subsidiaries
  • Facilitate internal meetings and maintain organizational KPI report and dashboard
  • Work closely with all levels of management to identify strategic recommendations on how to optimize business plans, policies, and procedures
  • Interpret different data sets to gather insight (sales, calls, repairs, digital contents, VOC, web intelligence, surveys & internal platform)
  • Identify customer pain points through the customer journey to acquire and retain customers by delivering a frictionless experience
  • Collaborate with other departments to facilitate key tasks; gather/provide analytical data and other support to management.
  • Perform other related duties as needed to meet the ongoing needs of the organization.

Required:

  • Bachelor’s degree in business, planning or other related fields
  • 3+ years of professional work experience in fast-paced planning, project management or similar relevant experience preferred
  • Bilingual (English/Korean): must be able to read and write Korean
  • Excellent analytical, verbal, and written communications skills essential.
  • Proficient in Microsoft Excel and PowerPoint
  • Preferred - experience with Data Analytics tools (Power BI, Google Data studio or Tableau)
  • Critical thinker with ability to "think on your feet" to manage challenging situations
  • OPT candidates considered

 

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

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