Back to jobs

Field Technical Manager (Bilingual English/Korean)

Ohio

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

Summary

This role will be based in Columbus, OH and act as a Technical Liaison for LGEUS PM Organization, LG Energy Solution, L-H Battery Company, LGEUS Engineering, LGEUS Controls, and HQ R&D and Quality divisions. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of LG Energy Solution and L-H Battery Company. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to LG Energy Solution and L-H Battery Company. Review and vetting of LG Energy Solution and Service Manuals, provision of improvement recommendations and action plan. Facilitate knowledge transfer sessions, create technical documents and provide relevant training.  Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for L-H Battery Company jobsites with applicable HQ personnel. Support of LG Energy Solution and L-H Battery Company via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LG HQ technical knowledge share to facilitate timely resolution of field related issues.

 

Responsibilities

  • Manages day to day activities of LG Energy Solution and L-H Battery Company
  • Utilizes advanced metrics to analyze, develop and implement process development
  • Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
  • Responsible for professional technical development of all field technical specialists
  • Provide guidance and advice as a technical subject matter expert to ensure CAC Field Service issues are brought from inception to resolution
  • Serves as technical liaison between LG Energy Solution and L-H Battery Company
  • Manage information flow and knowledge transfer sessions for LG Energy Solution and L-H Battery Company
  • Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
  • Maintain current functional and technical knowledge of LGEUS PM Organization supply battery manufacturing machines and parts for electric vehicles
  • Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues
  • Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists
  • Coordinate with Technical Writing team to insure LG Energy Solutions is complete, consistent, concise and unambiguous
  • Accompany L-H Battery Company factory engineers in field visits to resolve escalated field technical issues
  • Perform testing and evaluates equipment and controls solutions in LGEUS PM Organization and document findings in distributable format for internal and external customers
  • Perform EV battery machine set-up with LGEUS PM & technical team engineers and partners.
  • Communicate directly with L-H Battery Company's production department to coordinate preventive maintenance and troubleshooting in the production area
  • Daily Production Data Analysis and Report Preparation
  • Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue
  • PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues
  • Maintain records of all preventive maintenance and troubleshooting tasks

 

Qualifications

  • Bachelors Degree with 5+ years experience in the automation field or in a technical support role
  • Bilingual in English and Korean
  • Excellent communication skills and interpersonal skills to interact effectively with diverse client
    group
  • Ability to troubleshoot in depth service issues via phone and onsite
  • Ability to read, analyze and interpret technical business periodicals, professional journals and
    technical procedures
  • Ability to write reports and business correspondence
  • Ability to read and edit technical drawings/prints
  • Ability to effectively present information and respond to questions from management, clients and
     customers
  • Ability to work in a technically dominated environment: engineering, contracting and construction
    trades and able to absorb and commit technical information to knowledge quickly
  • Ability to anticipate and solve practical problems and resolve issues
  • Self-starter with the ability to work both independently and within a team
  • Ability to effectively communicate ideas and properly describe problems and solutions
  • Ability to effectively handle multiple tasks
  • Well-developed planning, organization, analytical, and decision making skills
  • Proficient computer skills, such as Excel and PowerPoint
  • Ability to produce clear, timely and concise documentation and have well developed problem
    solving skills

#LI-DR1

Recruiting Range

$95,250 - $139,700 USD

Benefits Offered Full-Time Employees:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

  • Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LG Electronics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.