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Digital Experience Analyst

Huntsville, AL

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

We’re looking for a Digital Experience Analyst to help us deliver a smooth, intuitive, and impactful customer support website experience. In this role, you’ll ensure that customers can easily access product information while identifying ways to improve functionality and user satisfaction. You’ll act as the bridge between technical web development and customer-facing support, using strong analytical skills and project management to lead continuous improvements across our digital platforms. 

Responsibilities: 

Digital Experience

  • Maintain and update product support pages for new product launches
  • Manage development tickets and coordinate support website updates
  • Optimize AI-driven prompts to enhance digital customer interactions
  • Monitor website metrics, customer behavior, and feedback to uncover areas for improvement
  • Identify and implement opportunities to improve customer self-service

Project Management

  • Lead digital experience initiatives aligned with company goals
  • Serve as a liaison between stakeholders and development teams
  • Translate business objectives into clear priorities and deliverables
  • Participate in user acceptance testing (UAT) for web updates
  • Manage vendor contracts related to digital support tools

Business Analysis

  • Track customer satisfaction metrics (e.g., CSAT) and suggest improvement strategies
  • Build and maintain dashboards in Looker Studio to visualize key data
  • Use insights from analytics and feedback to drive continuous digital improvement
  • Promote a culture of innovation, efficiency, and user-centered design

Other duties as assigned

Qualifications / Education / Experience:

  • Bachelor’s or master’s degree in computer science, Business, or a related field
  • 2–5 years of experience in digital experience, business analysis, or web-based support
  • Strong project management skills and ability to juggle multiple priorities
  • Familiarity with Agile development practices
  • Understanding of web development processes and terminology
  • Knowledge of user experience (UX) principles and digital best practices
  • Proficiency in Excel, Google Sheets, and Looker Studio
  • Experience with web analytics tools such as Google Analytics and Microsoft Clarity
  • Skilled in PowerPoint and presenting insights to varied audiences
  • Excellent written and verbal communication skills
  • Familiarity with Python is a plus
  • Experience with AI-powered support tools is a strong advantage
  • Strong follow-through and ability to escalate issues when needed

Recruiting Range

$53,000 - $63,000 USD

Benefits Offered Full-Time Employees:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

  • Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

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