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Project Manager - Salesforce and Operational Systems (Salesforce Administrator)

Alpharetta, GA

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in the products we make but in our people.  That is why we are currently seeking the newest innovator to join our dynamic team as a Project Manager - Salesforce and Operational Systems in our Alpharetta GA offices.

 

THE OPPORTUNITY

We are seeking an experienced Project Manager - Salesforce and Operational Systems to lead and coordinate critical projects within our organization. The ideal candidate will have extensive experience in Salesforce, particularly with Service Cloud implementation, as well as expertise in learning management systems and other operational system maintenance. This role requires a strategic thinker with strong organizational skills, technical acumen, and a proven ability to manage cross-functional teams.

Project Management:

    • Plan, execute, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
    • Develop detailed project plans, schedules, and risk assessments.
    • Collaborate with stakeholders to define project objectives, deliverables, and success criteria.
  • Salesforce Expertise:
    • Lead the implementation and optimization of Salesforce: Sales Cloud, Service Cloud, and Experience Cloud, plus supporting MCAE (Salesforce Pardot).
    • Collaborate with technical teams to ensure system configurations meet business requirements.
    • Provide guidance on Salesforce best practices and ensure alignment with organizational goals.
  • Learning Management System (LMS):
    • Oversee the deployment and maintenance of the organization’s LMS.
    • Ensure the system supports training and development initiatives effectively.
    • Troubleshoot and resolve technical issues as needed.
  • Operational System Maintenance:
    • Manage the ongoing maintenance and improvement of other operational systems which are closely integrated with Salesforce.
    • Ensure systems are running efficiently and effectively to support business operations.
    • Identify and implement opportunities for process improvements.

QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Business, Information Systems or related fields.
  • 5+ years of experience in omnichannel operations within the B2B industry.
  • 5+ years of experience as a Salesforce Administrator or Architect. 
  • Proven experience as a Project Manager, with a track record of successfully managing multiple concurrent complex projects.
  • In-depth knowledge of Salesforce, with hands-on experience in Service Cloud implementation. Salesforce development and implementation experience is preferred.
  • Strong understanding of operational system maintenance and optimization for B2B business.
  • Exceptional communication and interpersonal skills.

Preferred

  • Salesforce certifications such as Salesforce Administrator, Platform App Builder, Platform Developer I, or Service Cloud Consultant.
  • Experience with Agile or Scrum methodologies.
  • Bi-lingual (Korean and English) is a plus

Join LG—and help us make Life Good.

#LI-JN2

 

 

Recruiting Range

$80,000 - $100,000 USD

Benefits Offered Full-Time Employees:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

  • Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

 

 

 

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