Senior Employee Relations Specialist & Cultural Ambassador

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

Senior Employee Relations Specialist & Cultural Ambassador

We are seeking an experienced Senior Employee Relations Specialist and Cultural Ambassador with HR Business Partner expertise to lead employee relations for key business units across the United States. In this role, you will foster a positive organizational culture and strengthen people management capabilities through training, coaching, and workforce analytics.

You will lead workplace investigations—including complex, high-risk cases—in partnership with Legal, Compliance, and business leadership. You will also own compliance and risk management responsibilities across all HR practices and policies (including PTO, severance, leaves, and anti-discrimination) for an extended HR shared services environment spanning multiple manufacturing and office locations.

The ideal candidate is a trusted advisor with sound judgment, exceptional communication skills, and a passion for building an ethical, inclusive workplace. This role operates at a manager level in scope and requires the ability to achieve measurable improvements in engagement, performance, and risk mitigation within a multicultural, multilingual environment.

Performance Goals

• Analyze employee relations trends and recommend proactive solutions to strengthen culture and reduce risk; reduce repeat complaints and grievances year-over-year through targeted interventions.
• Close employee relations cases within agreed SLAs while maintaining legally defensible documentation.
• Develop and facilitate manager coaching and training programs that improve manager effectiveness scores and increase participation through engaging content.
• Lead investigations and corrective actions that reduce legal exposure and mitigate litigation risk in high-stakes cases.
• Identify systemic issues and launch prevention initiatives that measurably improve engagement and retention in assigned business units.
• Educate and coach leaders assigned from headquarters on U.S. employment law, regulatory expectations, and workplace practices.

Key Responsibilities

Employee Relations & Investigations

• Serve as the lead HR partner for employee relations: intake, triage, investigation, resolution, and documentation.
• Resolve complex employee relations issues in alignment with company values and legal compliance requirements.
• Conduct impartial workplace investigations and produce clear, defensible reports with actionable recommendations.
• Partner with Legal, Internal Audit, Compliance, and Compensation on high-risk and sensitive matters.

Manager Development & Coaching

• Coach leaders on performance management, progressive discipline, restructuring, and terminations to ensure consistency, compliance, and cultural competency.
• Design and deliver high-impact manager training on topics such as performance coaching, difficult conversations, and anti-harassment.
• Serve as a key stakeholder in initiatives to strengthen people manager capabilities across the organization.
• Provide assimilation support and ongoing coaching for internationally assigned leaders to help them effectively manage employees in the U.S. context.

Compliance, Policy & Analytics

• Design, communicate, and deliver training on policy enhancements for employees and managers at all levels.
• Maintain company policy documentation—online and in handbooks—ensuring it is accurate, accessible, and user-friendly.
• Conduct HR process audits across key compliance and regulatory areas to measure effectiveness.
• Track employee relations metrics, produce trend analyses, and implement targeted prevention programs.
• Develop and monitor key analytics, KPIs, and audit indicators in partnership with HR Centers of Excellence for core programs (compensation decisions, promotions, learning and development, performance distributions).
• Manage Affirmative Action Plan (AAP) compliance and related matters.

Culture & Engagement

• Play a visible role in HR department and company-wide cultural and employee engagement initiatives, including Global Culture Council and Employee Resource Groups.
• Contribute to continuous improvement of employee relations processes, tools, and reporting.
• Provide backup support to HRBPs on specific matters or during peak periods as needed.

Qualifications

Required

• 10+ years of HR experience, including 5+ years in employee relations handling complex investigations, sensitive situations, or labor relations
• Proven track record of reducing employee relations incidents and improving manager performance through coaching and process improvements
• Strong investigative, analytical, and written reporting skills
• Deep knowledge of employment law, policy interpretation, and risk mitigation
• Exceptional communication skills across all formats, with strong interpersonal professionalism and problem-solving abilities
• High emotional intelligence and credibility with senior leaders
• Demonstrated ability to handle confidential and sensitive matters with discretion
• Ability to work on-site five days per week in Englewood Cliffs, NJ, if in the commutable area, or one of the main LGE facilities in the US
• Willingness to travel as needed for training delivery, investigations, forums, or conferences

Preferred

• HRBP experience in a global or matrixed organization
• Experience communicating employment matters across diverse cultural perspectives and organizational levels

#LI-GJ1

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.