Returns Authorization Claims Coordinator

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

The Returns Authorization Claims Coordinator is responsible for supporting the accurate and timely processing of approved dealer return requests. This role manages return information in company systems, reviews dealer inspection results and documentation, verifies returned products against approved records, and investigates discrepancies between dealer submissions, warehouse receipts, and internal system data. The position also responds to dealer inquiries, reviews chargebacks related to return credits, and coordinates with dealers, warehouse teams, and internal departments to resolve issues and ensure compliance with established procedures.

This role requires strong attention to detail, organizational skills, and the ability to manage multiple return cases through completion. The Dealer Returns Coordinator will maintain accurate records, support reporting needs, and take ownership of assigned responsibilities to help ensure efficient return operations and a high level of service to dealer partners.

Responsibilities:

• Organize approved return requests using Microsoft Excel and accurately enter required return information into applicable company systems.
• Review dealer product inspection results and update inspection and return information in company systems as needed.
• Review incoming dealer inquiries and provide timely responses, generally within one business day, or follow up appropriately when additional research is required.
• Process return approvals by reviewing return documentation and system information in accordance with established procedures and authorization levels.
• Verify products received at the return warehouse against approved return records and system information, including quantities, models, serial numbers, and other relevant details.
• Identify and investigate discrepancies between dealer return records, warehouse receipts, and company system information, coordinating with dealers and internal teams to support resolution.
• Review dealer chargebacks related to unpaid or disputed return credits and compare supporting documentation against company system records to verify accuracy and validity.
• Maintain accurate and organized return records, supporting documentation, and relevant communication history.
• Coordinate with dealers, warehouse personnel, and cross-functional internal teams to support timely and accurate processing of return cases.
• Take ownership of assigned cases, maintain appropriate follow-up, and complete assigned responsibilities within established deadlines.
• Prepare reports, summaries, and presentations related to dealer returns and operational activities as requested.

Education / Experience (Requirements):

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Finance, Accounting, Data Analytics, or a related field is preferred. Equivalent relevant professional experience may be considered in lieu of a degree.
• Candidates without a bachelor’s degree must have sufficient relevant professional experience demonstrating comparable knowledge and skills applicable to the position.
• Relevant experience may include dealer support, returns management, logistics, operations, customer service, financial reconciliation, data management, or related business functions.
• Strong proficiency in Microsoft Excel is required, including the ability to organize, review, compare, reconcile, and maintain business data accurately and efficiently.
• Strong proficiency in Microsoft PowerPoint is required, including the ability to organize information and data into clear and professional reports and presentations.
• Strong written and verbal English communication skills are required, with the ability to communicate clearly, professionally, and promptly with dealers, management, and cross-functional stakeholders.
• Strong organizational and time-management skills are required, with the ability to manage multiple requests and priorities simultaneously.
• Ability to review business information, identify discrepancies, and determine appropriate next steps based on established policies and procedures.
• Strong sense of ownership and accountability, including appropriate follow-up on assigned cases through completion.
• Ability to complete assigned responsibilities within established deadlines.
• Ability to work collaboratively with dealers, warehouse personnel, and cross-functional internal teams.

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Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.