Client Services Representative (Pharmacy Technician)

Be the behind-the-scenes hero empowering pharmacies nationwide!
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Please Note:
This is an in-person role based in our Grapevine, TX office.

 

Job Responsibilities

• Serve as the primary contact for incoming calls and tickets from pharmacy clients

• Diagnose and resolve customer issues efficiently

• Escalate complex cases to Technical or Account Management teams when needed

• Accurately document all interactions and actions in tracking software

• Deliver exceptional customer service in every client engagement

 

Candidate Profile

• Minimum 2 years of customer service experience required

• Healthcare call center or independent pharmacy experience preferred

• Certified Pharmacy Technician (CPhT) certification is a plus but not required

• Professional, friendly, and patient demeanor essential

• Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks

• Strong multitasking, organizational, and time management skills

• Detail-oriented with strong typing and documentation abilities

• Excellent listening and critical thinking skills

• Experience with Liberty Software products is a plus (please specify any prior experience)

• Solid basic computer skills and proven ability to quickly master new software applications

• Occasional after-hours and Saturday shifts required

 

Benefits Starting Day One

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

• Family coverage available with Liberty contributing 50% of the premium

• Fully vested 401(k) with employer match 

• Employer contributions to Health Savings Accounts (HSA)

• Generous paid time off and paid holidays

• Tuition reimbursement and continuing education support

• Adoption expense reimbursement

• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

• Fully stocked breakroom

 

Think you’ve got what it takes to be the go-to problem solver? Let’s talk — Apply today!

 #ID1   #ZR