As a Medical Billing Specialist, you will play an important role in ensuring accurate billing, regulatory compliance, and timely reimbursement for high-cost transport services. You will support patients through the billing process with empathy and professionalism while collaborating closely with internal teams to maintain operational excellence. In this role, you will support the full medical billing process for complex air medical transport services while serving as a trusted resource for patients, hospitals, and insurance providers.
Onsite Work Requirement
Please note that this position follows a hybrid work schedule. The selected candidate will be required to work onsite at our Shoreview, MN office one day per week at our office. Candidates should be comfortable commuting to the office on the designated onsite day as part of the role's regular schedule.
Your Impact:
Billing & Insurance Operations
Review and audit transport documentation to ensure billing accuracy and compliance
Verify insurance coverage including Medicare, Medicaid, and commercial payers
Submit accurate and timely claims for rotor wing, fixed wing, and specialty care transports
Research and resolve billing discrepancies and missing documentation
Apply appropriate ICD-10 and transport billing codes
Maintain accurate patient records and data integrity within billing systems
Process insurance and patient payments while reconciling adjustments and balances
Patient Advocacy & Customer Support
Serve as a primary point of contact for patient billing questions and financial support
Help patients understand insurance coverage, deductibles, co-insurance, and payment responsibilities
Assist with hardship waivers, charity care, payment plans, and appeals processes
Provide compassionate customer service during stressful recovery periods
Negotiate balances within approved company guidelines
Team Collaboration & Operational Support
Collaborate with the billing team to meet departmental goals and service standards
Cross-train and provide team support as needed
Participate in audits, process improvements, and special projects
Maintain confidentiality and compliance with HIPAA and regulatory requirements
Represent the mission, values, and professionalism of Life Link III in every interaction
Your Qualifications:
Minimum of 3 years of healthcare billing experience, including insurance verification and diagnosis coding
Experience using ICD-10 coding
Strong understanding of medical terminology and healthcare billing processes
Experience responding professionally to patient, customer, and payer inquiries
Excellent communication, customer service, and interpersonal skills
Strong organizational, prioritization, and time management abilities
Experience with billing software systems
Basic proficiency in Microsoft Excel and Microsoft Word
Understanding of HIPAA and confidentiality requirements
High school diploma or GED required
Preferred Qualifications
Associate’s or Bachelor’s degree preferred
Billing or Coding Certifications preferred (CAC, CADS, CPC, CPB, or CEDC)
Experience in complex healthcare or emergency services billing environments
Familiarity with insurance appeals and payer follow-up processes
Experience coordinating payment plans and negotiating patient balances
What We Offer:
Base Pay Rate: $26.96 - $32.35 per hour, based on experience
Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
Health Savings Account (HSA) with employer match
401k with employer match fully vested
Generous paid leave and paid time off to foster work/life balance
Life, disability, critical illness, and accident insurance
Tuition/Training reimbursement program
