National Program Manager, Training & Technical Assistance

POSITION: National Program Manager, Training & Technical Assistance
LOCATION: National, Washington, D.C. (Remote)
REPORTS TO: National Director, Technical Assistance
FLSA STATUS: EXEMPT
SALARY: $68,000 -$78,000 

ABOUT OUR ORGANIZATION  

LIFT is a national nonprofit on a mission to invest in families to break the cycle of poverty. We believe that racial and gender wealth gaps stem from structural inequities that keep them trapped in a cycle where poverty, like wealth, is passed from generation to generation. At LIFT, we interrupt the generational transmission of poverty by partnering with parents of young children to build well-being, financial strength, and social connections – or as we like to put it, Hope, Money, and Love. LIFT’s one-on-one coaching program empowers parents to set and achieve goals that put families on the path toward economic mobility – such as going back to school, improving credit, eliminating debt, or securing a living wage. In addition to coaching, LIFT parents also receive direct cash infusions to reinvest in their families and goals. 

LIFT is at an exciting moment in its organizational trajectory. We aim to scale our impact by 1) making continuous improvements to our direct service model, 2) partnering with health care, postsecondary education, early child development, and government organizations to deliver LIFT’s model and influence change in those systems, and 3) influencing policy through the amplification of the voices of parents living in poverty on issues impacting their lives and communities. We are looking for team players who thrive in a growth environment of continuous improvement; are committed to LIFT’s work to combat intergenerational poverty and expand opportunity for families; and uphold LIFT’s values of diversity, equity, excellence, hope, and relationships.     

*LIFT operates sites in Chicago, Los Angeles, DC, and New York. Currently, LIFT is operating as a hybrid work environment. 

POSITION OVERVIEW   

The National Program Manager will partner with the National Technical Assistance Team to cultivate and manage implementation of LIFT’s TA partnerships by leveraging previous TA experience, improving LIFT’s TA services, and supporting external stakeholders with integrating new practices and tools into their programing. The National Program Manager will be the primary implementation point person for identified partnerships, with responsibilities including building strong relationships with leadership and frontline staff, conducting the Needs Assessment to learn about existing programming at TA partner sites, tailoring and delivering economic mobility and coaching trainings to best fit the needs of each individual partner, and maintaining consistent communication throughout the duration of the partnership. The National Program Manager will be responsible for ongoing knowledge management, continuous improvement of LIFT’s TA services and approach, national TA implementation (i.e., virtual and in-person training delivery and facilitation), and collaborating with local LIFT staff for local TA partnerships. 

Along with the National Director, Technical Assistance, the National Program Manager will additionally support TA expansion (i.e., securing new TA partnerships) within LIFTS’s priority sectors: pediatric healthcare, community colleges/higher education, government social services, and early childhood education. The National Program Manager will also partner with national and local Program staff to provide support and thought partnership on LIFT’s internal coach onboarding training, ongoing trainings and skill building, and improvements for internal training strategy and implementation. This includes leading coordination and ensuring coverage for facilitation for cross-regional onboarding training for new coaches as well as supporting with building and maintaining LIFT’s Learning Management System (LMS) for Direct Service and TA. 

This is an exciting opportunity for a professional with 4+ years of experience to join an expanding and supportive team. The ideal candidate is knowledgeable about economic mobility and LIFT’s priority sectors, has demonstrated expertise in training development and facilitation, and has demonstrated ability engaging with diverse communities. 

Travel requirement: one to two days in the office per week (subject to change) in connection to any local LIFT office (CHI, DC, LA, NY), once a year for approximately 3-4 days for LIFT’s annual All Staff Retreat in one of its regional cities.   

AS THE PROGRAM MANAGER, TRAINING AND TECHNICAL ASSISTANCE, YOU WILL…  

• Build strong relationships with leadership and frontline staff at TA partner organizations, including taking the lead on the Needs Assessment to learn about existing programming and the most effective ways to integrate LIFT’s coaching model 
• Tailor / design Technical Assistance programming and trainings to be individualized to each partner’s needs, ensuring that LIFT continues to deliver best in class service to its TA partner organizations 
• Ensure effective and efficient implementation of LIFT’s Technical Assistance to deliver high-quality, responsive supports that facilitate and promote high-quality integration of LIFT’s model 
• Lead timely communication with TA partners to maintain strong relationships, individualized supports, and real-time problem-solving / solution brainstorming for implementation 
• Collaborate with LIFT’s Evaluation team and the National Director, Technical Assistance on the design and implementation of LIFT’s evaluation efforts to measure the impact of LIFT’s TA work (including refining approaches to ensure continuous quality improvement based on internal and external stakeholder feedback and self-assessment) and to provide relevant updates to internal and external stakeholders. 
• Partner with LIFT’s National and regional program teams to improve internal coach training materials and approach, including overall training strategy, facilitation resources, implementation guidance, and measuring changes in coach knowledge, skills, and abilities.  

OUR IDEAL CANDIDATE  

• 4+ years of professional experience working in training and facilitation, partnership cultivation and management, and with diverse communities 
• Demonstrated ability to manage complex projects with overlapping timelines, multiple stakeholders, and clear deadlines; highly organized and detail-oriented 
• Robust training development, curriculum development, and facilitation experience, experience 
• delivering in-person and virtual trainings and using participatory training techniques, and clear and compelling verbal and written communication 
• Experience working with families living with low-income and/or in economic mobility programs, 
• and proven ability to work effectively and respectfully with diverse populations in a culturally 
• sensitive way  
• Economic mobility (i.e., financial capabilities, career development, educational attainment) subject matter expertise 
• Familiarity with LIFT’s priority sectors preferred (including pediatric healthcare, community colleges, government social services, and early childhood education) 
• Proven ability to establish and strengthen relationships with external partners and internal, cross department teammates 
• Outstanding leadership and managerial skills; able to strive to improve individual and organizational contributions 
• Committed to operating with a race, equity, and inclusion lens in all areas of work 
• Skilled with using data to learn and improve service delivery 
• Committed to LIFT’s mission and demonstrate LIFT’s values of brilliance, learning, relationships, social justice, and thriving environments. 

Don’t think you have everything for this role but are still interested? Please don’t hesitate to apply. We’d love to hear from you! LIFT believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunity to all qualified applicants. LIFT’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of people of color, women, veterans, and individuals with disabilities in our organization.    

WHAT WE OFFER  

• Salary Range: $68,000-$78,000/year. LIFT’s compensation philosophy is to pay competitively for our non-profit sector and ensure equity across the organization. The compensation range we offer represents a good faith estimate of what we may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as qualifications and experience, internal salary equity considerations, and available market information at the time of hire, but not based on a candidate’s protected status. 
• Benefits:   
  • Employer-paid health care coverage (100% for employees, 75% for dependents) 
  • 403(b) retirement savings plan including an employer match contribution of up to 5% after one year
  • Generous paid-time-off policy starting with 4 weeks in the first year (5 weeks in years 2-4, 6 weeks at 5+ years), Federal holidays, the day after Thanksgiving, Cesar Chavez day, and wellness days including a one-week organization-wide paid closure over the winter holidays (the week between Christmas and New Year’s Day holidays), and a one-week organization-wide paid closure over the summer fiscal year transition (the week in which Independence Day is celebrated)
  • 12 weeks paid parental leave
  • Partial cell phone coverage 
  • Pre-tax accounts for transit, health, and childcare benefits 
  • Please see here for a more in-depth overview of LIFT’s Benefits and Culture.  

TO APPLY   
Please visit www.whywelift.org/careers to apply and submit a resume.