Systems Administrator I

POSITION: Systems Administrator I
LOCATION: Flexible to a LIFT office in DC, NY, LA, or Chicago
REPORTS TO: IT Director
SUPERVISES: None
FLSA STATUS: Exempt
SALARY RANGE: $75,000-$80,000 

ABOUT OUR ORGANIZATION   

LIFT is a national nonprofit on a mission to invest in families to break the cycle of poverty. We believe that racial and gender wealth gaps stem from structural inequities that keep them trapped in a cycle where poverty, like wealth, is passed from generation to generation. At LIFT, we interrupt the generational transmission of poverty by partnering with parents of young children to build well-being, financial strength, and social connections – or as we like to put it, Hope, Money, and Love. LIFT’s one-on-one coaching program empowers parents to set and achieve goals that put families on the path toward economic mobility – such as going back to school, improving credit, eliminating debt, or securing a living wage. In addition to coaching, LIFT parents also receive direct cash infusions to reinvest in their families and goals.  

LIFT is at an exciting moment in its organizational trajectory. We aim to scale our impact by 1) making continuous improvements to our direct service model, 2) partnering with health care, postsecondary education, early child development, and government organizations to deliver LIFT’s model and influence change in those systems, and 3) influencing policy through the amplification of the voices of parents living in poverty on issues impacting their lives and communities. We are looking for team players who thrive in a growth environment of continuous improvement; are committed to LIFT’s work to combat intergenerational poverty and expand opportunity for families; and uphold LIFT’s values of diversity, equity, excellence, hope, and relationships.      

*LIFT operates sites in Chicago, Los Angeles, DC, and New York. Currently, it operates as a hybrid work environment. We strongly prefer candidates who are close to a LIFT office and can regularly be present in any of the four LIFT offices.  

POSITION OVERVIEW    

We are seeking a committed and detail-oriented Systems Administrator I to join our team. This role is integral to ensuring the seamless functioning and optimization of our IT infrastructure, with a focus on Microsoft 365 and knowledge management systems. 

AS THE SYSTEMS ADMINISTRATOR I, YOU WILL 

Systems Administration and Troubleshooting (Microsoft 365 & Salesforce) – 50% 

• Providing ongoing support and guidance to users to enhance their proficiency and confidence in using LIFT’s IT systems. 
• Implement security measures and keep systems updated with the latest patches and upgrades. 
• Work closely with LIFT’s Managed Service Provider (MSP) to troubleshoot and resolve IT issues. 
• Diagnose problems and implement solutions to ensure minimal disruption to business operations. 
• Developing and conducting training sessions on Microsoft 365 applications, data security, and AI tools. 
• Creating comprehensive training materials and documentation. 
• Ensure data integrity and accuracy within the Salesforce platform. 
• Management and troubleshooting of LIFT's Salesforce instance including integrations like LIFT’s texting platform and Microsoft365, and sandbox oversight.  
• Management of LIFT's training and developer Sandboxes in collaboration with the National Program Team (NPT). 
• Collaborating with the development team to design and implement AI tools that enhance business processes. 

Knowledge Management Systems Administration and Principle Implementation -20% 

• Administering and maintaining Learning Management Systems (LMS), SharePoint, OneDrive, and Salesforce. 
• Ensuring that knowledge management systems are organized, accessible, and effectively support business processes. 
• Coordinating with various departments to streamline knowledge sharing and management. 
• Implementing and advocating for best practices in knowledge management principles. 
• Structuring information to promote efficient knowledge sharing and fostering a culture of continuous learning and improvement. 

End User Training and AI Tool Development -15% 

• Based on LIFT’s Responsible AI Use Policy, provide ongoing support, guidance, and training, to users to enhance their proficiency and confidence in using IT systems. 
• Collaborating with the development team to design and implement AI tools that enhance business processes. 
• Identifying opportunities for AI integration, testing tools, and ensuring they meet business needs and standards. 

Junior Level Security Infrastructure Work – 15% 

• Assisting in the implementation and maintenance of security policies and procedures. 
• Conducting routine security checks and audits to safeguard organizational data. 
• Responding to security incidents and supporting the development of mitigation strategies. 

OUR IDEAL CANDIDATE 

• Proven experience in systems administration, particularly with Microsoft 365. 
• Experience as a back-end administrator within one or more of the following databases/tools - LMS (Talent Fusion), SharePoint, OneDrive, and Salesforce.
• An understanding of knowledge management principles and best practices. 
• Experience with IT procurement processes and vendor management. 
• Proficiency in troubleshooting and problem-solving within IT systems. 
• Excellent communication skills, with the ability to train and support users with varying levels of technology skill. 
• Strong customer service and team-oriented problem-solving skills.  
• Understanding of AI tools and their application in business contexts is preferred. 
• Knowledge of security infrastructure and basic security practices. 
• Willingness to roll up your sleeves and take on a range of tasks.
• A bachelor’s degree in Information Technology, Computer Science, or a related field is a plus, but not required. Relevant experience will be prioritized. For candidates with a Bachelor's degree, 6-12 months of relevant experience, including internships. For candidates without a Bachelor's degree, 2-3 years of relevant experience. 
• You are committed to LIFT’s mission and demonstrate LIFT’s values of equity, diversity, relationships, hope, and excellence.   

Don’t think you have everything for this role but are still interested? Please don’t hesitate to apply. We’d love to hear from you! LIFT is an equal opportunity employer and believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunity to all qualified applicants. LIFT’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of people of color, those who identify as women, veterans, and individuals with disabilities in our organization.     

WHAT WE OFFER   

• Salary Range: $75,000-$80,000 LIFT’s compensation philosophy is to pay competitively for our non-profit sector and ensure equity across the organization. The compensation range we offer represents a good faith estimate of what we may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as qualifications and experience, internal salary equity considerations, and available market information at the time of hire, but not based on a candidate’s protected status.  

• Benefits:    

• • Employer-paid health care coverage (100% for employees, 75% for dependents)   

• • 403(b) retirement savings plan including an employer match contribution of up to 5% after one year  

• • Generous paid-time-off policy starting with 4 weeks in the first year (5 weeks in years 2-4, 6 weeks at 5+ years), Federal holidays, the day after Thanksgiving, Cesar Chavez day, and wellness days including a one-week organization-wide paid closure over the winter holidays (the week between Christmas and New Year’s Day holidays), and a one-week organization-wide paid closure over the summer fiscal year transition (the week in which Independence Day is celebrated)  

• • 12 weeks paid parental leave  

• • Partial cell phone coverage   

• • Pre-tax accounts for transit, health, and childcare benefits   

• • Please see here for a more in-depth overview of LIFT’s Benefits and Culture.   

TO APPLY    
Please visit www.whywelift.org/careers to apply and submit a resume.