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Dispatcher
Savannah, GA
Job Summary:
With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.
Primary Duties and Responsibilities:- Receive and process all incoming customer calls for service
- Open work orders upon receipt of each call
- Dispatch road jobs efficiently
- Maintain Crown E-Order Board and update service channel regularly as needed
- Utilize the SoftBase dispatch system to its full capacity
- Review all work order header information for accuracy
- Assist technicians as needed
- Print PM due reports, schedule PMs, and update PM module
- Coordinate all field campaign completion
- Manage all Lift Power vehicle PMs
- Coordinate service with third party vendors
- Assist in shop job coordination
- Open and process POs and receipts for sublet, van maintenance, and shop supplies
Education and Experience Requirements:
- Strong Microsoft Office skills
Skills Required:
- Strong written and verbal communications skills
- Strong data entry abilities
- Customer service experience with multiple phone lines/ incoming calls
- Organized and detail oriented
- Strong decision-making skills
- Ability to work on multiple tasks at one time
- Administrative abilities (typing, filing, etc)
- Strong Microsoft Office skills
- Ability to work well in a team environment; works well with others to serve external and internal customers
- Safety oriented
- Dispatch experience preferred
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