Job Application for ServiceNow Platform Engineer at LIGHTFEATHER IO LLC

tags.new

LightFeather is seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well-rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi-instance environment while collaborating directly with customers, architects, and cross-functional teams. In this senior-level position, you will lead major upgrade cycles, troubleshoot complex platform issues, guide junior developers, and serve as a Release Manager when required. This is a Full Time, Remote Position.

Location: Remote
Job Type: Full-time
Clearance Requirement: Secret clearance required

Responsibilities:

Platform Upgrades & Environment Management

Lead end-to-end execution of ServiceNow platform upgrades and monthly patching cycles.
Manage instance cloning, including scheduling, post-clone cleanup, and remediation.
Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations.
Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments.

Application Development & Release Engineering

Design and implement high-quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices.
Support version-controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi-instance release strategies (Dev → UAT → Prod).
Interpret architectural designs and fill in technical gaps through independent critical thinking.

Diagnostics, Troubleshooting & Instance Health

Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation.
Utilize ServiceNow diagnostic utilities including:
- Script Debugger
- Background Scripts
- Log Analytics
- stats.do
- Transaction Logs & All Active Transactions
- Node and performance analysis tools
Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures.

Cross-Functional Collaboration & Customer Interaction

Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams.
Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning.
Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non-executive).

Leadership & Soft Skills

Mentor junior developers and provide technical direction when necessary.
Offer platform improvement recommendations to architects and team leadership.
Communicate proactively, clearly, and professionally in customer-facing environments.

Required Qualifications and Skills:

Platform Engineering Expertise

Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments.
Diagnostics: Mastery of ServiceNow troubleshooting tools (Script Debugger, Background Scripts, logs, analytics, monitoring).
Development: Expert-level understanding of Scoped App architecture, ServiceNow Studio, and best-practice coding.
Release Engineering: Strong experience with Application Repository, update sets, version control, and multi-instance deployments.

Integrations

Proficiency with:
- IntegrationHub
- REST/SOAP Web Services
- MID Server installation, configuration, and operational debugging
Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates).

Experience Requirements

3–5+ years of ServiceNow development and platform engineering experience.
Experience working in high-governance, federal, or regulated enterprise environments.
Demonstrated ability to work across ITSM, CMDB, ITOM, and general platform functionality as a well-rounded engineer.

Required Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) — Discovery, ITSM, or another product line (minimum one required)

Preferred:

Experience interacting with government customer leads during release cycles.
Prior participation in multi-team troubleshooting across platform, scoped apps, and integrations.
Exposure to AES, automated test frameworks, or CI/CD pipeline tools.

Work Environment & Schedule:

Fully remote role.
Must be available during core hours 9AM–3PM Eastern Time.
Occasional customer-facing responsibilities as Release Manager.

Why Join LightFeather?

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Create a Job Alert

Interested in building your career at LIGHTFEATHER IO LLC? Get future opportunities sent straight to your email.

First Name

Last Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

End date month

Select...

End date year

If you selected 'Other' for your school name, please enter the name of the school where you earned your degree.

If you selected 'Other' for your degree discipline, please enter the discipline you received your degree in.

Are you a U.S. Citizen (naturalized or U.S. Born)?

Select...

Have you ever been conflicted of a felony?

Select...

Do you presently live in the United States of America?

Select...

What state do you currently reside in?

Select...

Please provide your full address within the selected state.

Are you presently employed?

Select...

Please provide the name of your current or most recent employer (if not currently employed).

Do you currently have or have you ever had a Public Trust, Secret, Top Secret or higher level clearance in support of U.S. Federal Government work as either a direct federal employee or a contractor?

Select...

Is your clearance currently active?

Select...

If yes, please list the level of clearance that you currently hold.

Select...

If yes, please list the U.S. Federal Government Agency that you currently support.

Select...

What is your desired salary for the position?

Please provide your LinkedIn Profile if you have one.

Please provide a link to your GitHub repo if you have one.

Please provide a link to your web portfolio or other relevant website if you have one.

Please list your certifications below

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LIGHTFEATHER IO LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

ServiceNow Platform Engineer

Responsibilities:

Required Qualifications and Skills:

Preferred:

Work Environment & Schedule:

Why Join LightFeather?

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability