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Senior Product Manager, Clinical Workflows

Burlington, Massachusetts

Reports to: Director of Product

Location: This role could be based in Burlington, MA or remote

Mission

At LightForce Orthodontics, we combine advanced 3D manufacturing technologies, proprietary CAD software, and a user-centric workflow to create the world’s most personalized orthodontic treatment experience. Our mission is to empower experts to create the unique bite and smile that every patient deserves. Our Treatment Planning platform is essential to this mission, giving orthodontists a precise, intuitive, and efficient way to visualize, design, and refine personalized treatment plans for their patients. This role will lead the development, enhancement, and optimization of treatment planning products, ensuring they meet the evolving needs of clinicians while delivering exceptional patient outcomes.

Role Overview

The Senior Clinical Product Manager, Clinical Workflows will be responsible for the strategic development, continuous improvement, and optimization of LightForce’s treatment planning platform. This role bridges both software and clinical workflows, supporting orthodontists and their clinical teams through diagnosis, treatment planning, bonding, and ongoing adjustments. The ideal candidate will have a strong technical aptitude, experience working in regulated healthcare environments, and a passion for customer-centric development. This role requires close collaboration with engineering, clinical, sales, and customer success teams to ensure that the treatment planning platform empowers orthodontists and clinical staff to deliver optimal patient outcomes.

Key Responsibilities:

Treatment Planning Platform Development

  • Product Ownership: Lead the strategy, development, and continuous evolution of different components of the treatment planning platform, ensuring alignment with LightForce’s broader clinical product vision.
  • End-to-End Product Lifecycle: Drive new features and initiatives from discovery to launch, including ideation, requirements gathering, development, testing, and post-launch optimization.
  • Clinical-Centric Solutions: Work directly with orthodontists, clinicians, and internal stakeholders to define product priorities and clinical needs.
  • Cross-Functional Collaboration: Work with hardware, software, manufacturing, and commercial teams to ensure seamless interaction across the entire clinical treatment journey.

Customer-Facing Innovation

  • Voice of Customer (VoC) & Customer Research: Conduct interviews with orthodontists and clinical teams to gather insights and prioritize development efforts.
  • Clinical Workflow Enhancements: Develop tools and features to streamline treatment planning workflows for clinicians, from patient diagnosis to bonding and beyond.
  • Customer-Centric Product Design: Support the development of intuitive user interfaces, enabling orthodontists and their teams to plan, adjust, and optimize treatments with ease.

Operational Excellence

  • Product Roadmap & Backlog: Own and manage the treatment planning product roadmap, ensuring alignment with company-wide clinical objectives.
  • Metrics & Analytics: Define and measure product success metrics, using data-driven insights to track performance, support decision-making, and refine product offerings.
  • Market Insights & Competitive Analysis: Stay ahead of industry trends, customer needs, and competitor capabilities to drive innovation.

Potential 12-18 Month Objectives of the Role

  • Launch new features that support diagnosis and treatment planning for more complex cases, enhancing precision and flexibility.
  • Improve the speed and simplicity of the treatment planning process, reducing onboarding time for new orthodontists and staff.
  • Develop tools that support faster and more accurate treatment adjustments, allowing clinicians to modify patient plans in real-time.
  • Deliver a next-generation user interface for the treatment planning system that prioritizes usability and efficiency.
  • Enhance the platform’s ability to provide automated suggestions and insights for orthodontists, supporting faster and more effective diagnosis and treatment planning.

Experience Requirements

  • 7-10+ years of product management experience in software, clinical healthcare, or medical device industries.
  • Experience driving SaaS product development and clinical-facing software products.
  • Strong familiarity with clinical workflows and treatment planning processes used in orthodontics, dentistry, or other medical domains.
  • Experience managing cross-functional teams including engineering, clinical affairs, customer success, and sales.
  • Experience developing software that supports data-driven decision-making and workflow automation for technical/expert users.
  • Proficiency in agile methodologies, with the ability to lead sprints, prioritize backlogs, and manage cross-functional collaboration.
  • Experience working in regulated industries (healthcare, medical devices, or other FDA-compliant industries) is strongly preferred.

Qualifications

  • Bachelor’s degree in science, engineering, business administration, or a related technical field.
  • Demonstrated experience delivering successful software products for healthcare, orthodontics, dental, or other healthcare-related workflows.
  • Experience managing highly technical products with complex workflows for expert users to accomplish specialized tasks.
  • Strong analytical and problem-solving skills, with experience using data-driven insights to inform product development decisions.
  • Excellent interpersonal and leadership skills, with the ability to build consensus across cross-functional teams.
  • Knowledge of CAD/CAM, 3D printing, and medical device workflows is a strong plus.

Work Environment 

  • Office environment up to 90% 
  • Work is generally performed in an open office, sedentary position. The noise level in the work environment is usually moderate. Limited temperature fluctuations, heated and air condition environment 

Perks and Benefits (US Employees Only)

  • Unlimited PTO for exempt employees
  • 10 paid holidays per year
  • Generous premium coverage for medical, dental, and vision plans
  • Group plan voluntary life insurance
  • Fringe benefits
  • 401k retirement plan
  • Paid parental leave
  • Allowances for those in commercial sales positions
  • Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

 

 

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