Quality Technician

About LightForce

LightForce is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product - the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at: www.lf.co

Description 

The Quality Technician is an integral part of the Physical Manufacturing Quality Assurance Team providing hands-on support of production and engineering efforts. The ability to translate Quality Team goals into action at the operator level and to communicate day-to-day observations to the engineering and management team provides a key linkage between production processes and support staff. This role provides direction support to the Quality Engineering Team and has the opportunity to take part in a variety of project efforts. A key function of the Technician role is routine measurement of key product features as part of process inspection and control efforts. Other visual inspections and mechanical/performance tests will be expected. This position will report to the Quality Manager. 

Essential Duties and Responsibilities 

• Conduct testing of production parts per testing protocols and work instructions with minimal supervision 
• Perform specific tests and inspections of production parts in support of validation and continuous improvement efforts 
• Records and documents observations during inspection, testing, and control ● Support investigation of customer complaints and internal non-conformances ● Investigate potential non-conformances and provide input for decisions of dispositioning quarantined material 
• Aid in training and retraining of Final Inspectors and other Production Staff 

Education and Experience 

• High-school education or equivalent required 
• 0-1 years of experience working in medical device or other highly regulated manufacturing environment 

Required Qualifications 

• Excellent hands-on technical skills, ability to apply advanced troubleshooting skills on the manufacturing floor
• Experience inspecting small parts using microscopes and/or other visual magnification aids 
• Must demonstrate acute attention to detail and organizational skills 
• Critical understanding of the importance of documentation and data traceability
• Familiarity with executing Standard Operating Procedures in a manufacturing or assembly environment 
• Basic knowledge of computer usage, email communication, and Microsoft Office and/or Google office functions 
• Basic understanding of acceptance testing and ability to evaluate tolerances per product specifications 
• Fluent speaker of English with the ability to communicate technical details verbally and in writing 

Preferred Qualifications 

• Post-secondary technical education or professional certifications are a plus 
• Associates or Bachelors degree in Manufacturing is a plus 
• Advanced experience in data analysis tools (advanced skills in Excel and others) is a plus 
• Knowledge in Quality Management Systems is a plus 
• Previous experience in a Quality Inspection role is a plus 

Physical Demands 

• Frequent standing, walking, bending, reaching, hand, and finger manipulation
• Perform work activities with production chemicals, adhesives and epoxies, using required personal protective equipment

Work Environment

• Office environment up to 90%
• Work is sometimes performed in an open office, sedentary position
• Limited temperature fluctuations, heated and air conditioned environment
• Work is performed near moving mechanical parts and occasionally with sensitive chemicals
• The noise level in the work environment is usually moderate 

Perks and Benefits (US employees only)

• Unlimited PTO for exempt employees
• 10 paid holidays per year
• Generous premium coverage for medical and dental plans
• Access to employee paid vision plan
• Group plan voluntary life insurance
• Fringe benefits
• 401k retirement plan
• Paid parental leave
• Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.