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GTM Operations Manager

New York, New York, United States

Who We Are

Lightning AI is the company reimagining the way AI is built. After creating and releasing PyTorch Lightning in 2019, Lightning AI was launched to reshape the development of artificial intelligence products for commercial and academic use.

We are on a mission to simplify AI development, making it accessible to everyone—from solo researchers to large enterprises. By removing the complexity of building and deploying AI tools, we empower innovators to focus on solving real-world problems. Our platform is built to scale with the latest AI advancements while staying intuitive and adaptable, so you can bring your ideas to life.

We have offices in New York City, San Francisco, and London and are backed by investors such as Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

Our Values

  • Move Fast: We act with speed and precision, breaking down big challenges into achievable steps.

  • Focus: We complete one goal at a time with care, collaborating as a team to deliver features with precision.

  • Balance: Sustained performance comes from rest and recovery. We ensure a healthy work-life balance to keep you at your best.

  • Craftsmanship: Innovation through excellence. Every detail matters, and we take pride in mastering our craft.

  • Minimal: Simplicity drives our innovation. We eliminate complexity through discipline and focus on what truly matters.

What We're Looking For

We need an analytically obsessed, systems-minded GTM (Go-to-Market) Operations Manager to own the revenue tech stack, surface insights, and keep our high-velocity developer-focused funnel humming. You will be joining the Operations Team and report to our Director of Operations. This is a hybrid role based in our New York City office with in-office requirements of 2 days per week. The salary range for this role is $140,000 - $160,000. You’ll partner with Sales, Marketing, and Finance to design data-driven processes that scale.

What You’ll Do

  • Run the GTM engine: Own Salesforce, HubSpot, attribution tools, and the broader revenue tech stack, keeping data clean, processes automated, and workflows scaling.
  • Drive revenue operations: Manage commissions, quotas, and forecasting; partner with Sales leadership on pipeline health, territory design, and bottoms-up models.
  • Turn data into decisions: Build dashboards and analyses (SQL + BI) that clarify funnel performance and product-led growth metrics, translating them into exec-ready insights.
  • Accelerate growth: Measure marketing and sales performance, recommend optimizations, and pilot automations that unlock efficiency across the funnel.
  • Be the connective tissue: Document playbooks, train teams, and drive adoption of data-driven practices across GTM, Finance, and Product.
  • Operate beyond GTM: Step into high-priority operational projects whether modeling financial scenarios, evaluating new tools, or designing processes that scale the business as a whole.

What You’ll Need

  • 3 - 5 years in GTM/Revenue Ops or an operations role at a fast-growing B2B SaaS company
  • Strong command of Salesforce and related GTM tooling, with the ability to design processes end-to-end (reports, flows, quotas, commissions)
  • Proficiency in SQL and BI tools (Looker/Tableau) with a knack for turning messy data into crisp, actionable insights
  • Experience with marketing automation and attribution, plus familiarity with digital channels (SEO/SEM, paid social)
  • Sharp business judgment and comfort working directly with executives on strategic and tactical decisions
  • Highly resourceful, detail-oriented, and energized by ambiguous, cross-functional problems. You’re the kind of operator who gets things done
  • Bonus: Experience in developer-tool ecosystems or PLG/usage-based pricing environments or exposure beyond GTM Ops (e.g. Finance, BizOps, or People Ops)

Benefits and Perks

We offer competitive base salaries and stock options with a 25% one year cliff and monthly vesting thereafter. For our international employees, we work with Velocity Global to pay you in your local currency and provide equitable benefits across the globe.

In the US, we offer:

  • Medical, dental and vision
  • Life and AD&D insurance 
  • Flexible paid time off plus 1 week of winter closure
  • Generous paid family leave benefits
  • $500 monthly meal reimbursement, including groceries & food delivery services
  • $500 one time home office stipend
  • $1,000 annual learning & development stipend 
  • 100% Citibike membership (NYC only)
  • $45/month gym membership 
  • Additional various medical and mental health services

At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.

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