Data Center Technician

Who We Are

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.

Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.

We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

This is a full-time role, on-site in Allen, TX. We are not able to provide sponsorship for this position. 

WHAT YOU'LL DO

- Help maintain hardware in the data center, including tasks such as configuration, maintenance, monitoring, and troubleshooting assistance

- Help diagnose and resolve system/compute/network issues to restore functionality

- Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured

- Troubleshoot server hardware and software issues 

- Become a subject matter expert on all the physical technical aspects of the data center build, from power deployment to containment solution to cabling infrastructure

- Proactively monitor onsite hardware to get ahead of any failures

- Work closely with HW Support team to ensure data center infrastructure-related support tickets are resolved

- Work with RMA team to ensure faulty parts are returned and replacements are ordered

- Create installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers

REQUIREMENTS

- 2+ years of experience in data centers and technically proficient about critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management

- Strong Linux administration experience

- Experience setting up networking appliances (Ethernet and InfiniBand)

- Attention to detail: precision in debugging work (such as cabling, patching, or configuring equipment), documenting fixes and changes

- Resourceful Problem-solver: doesn’t need to be explicitly told to solve an issue, can figure out solutions under constraints

- Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed

- Must be able to prioritize tasks and react quickly to issues

- Strong analytical and communication skills: collaborate closely with our network engineers, SREs, on-site remote hands, and operations team to resolve issues and ensure smooth deployments

NICE TO HAVE

- Experience in HPC environments

- Experience working with Dell or Nvidia equipment

Benefits and Perks

We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success. Benefits may vary by location, team, and role.

Benefits include:

• Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.)
• Retirement and financial wellness support (U.S.); Pension contribution (U.K.)
• Generous paid time off, plus holidays
• Paid parental leave
• Professional development support
• Wellness and work-from-home stipends
• Flexible work environment

At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.