Fractional Director, People

Overview

Lightship is a clinical trials service provider leading in increasing access and choice in taking part in research to improve equity for all. We design and conduct studies in partnership with biopharmaceutical companies to accelerate bringing new therapies to market. Our approach is to engage people where they are and support them across their journey in a clinical trial, from first contact to study completion. We work to make it easy, convenient, and safe for people to take part by offering visits in clinics, at home, using our mobile research units, and digital health tools. By transforming the way we conduct clinical research, we can decrease study timelines and reduce dropouts to accelerate development of better therapies. 

A successful candidate will possess a willingness and desire to work independently without significant supervision. Lightship expects each individual to anchor their availability in the standard operating hours for their geographic location, however, true to our values of inclusion and flexibility, this role, along with all others at Lightship, may be asked to flex work hours to accommodate US West Coast, US East Coast, and UK-based time zones, based on business need. In practice, this may translate to days that have a slightly earlier start or evenings that have a slightly later end. Culturally, we aim to balance the ability to operate across time zones with respect for each individual's daily life.  

Given Lightship’s distributed model and the remote nature of this position, this individual must possess a willingness and desire to work independently without significant oversight. The ideal candidate will be able to work up to 20 hours per week with the potential to transition to full-time work.  Additionally, this position may require limited travel, approximately 10%. 

The Fractional Director, People is responsible for:

• Talent Acquisition
  • Building a scalable, data-driven, end-to-end recruitment process across all levels of the company that attracts and engages high-caliber candidates
  • Ensuring that all recruitment collateral is values-aligned and represents the Lightship brand thoughtfully
  • Implementing a non-biased talent acquisition strategy to ensure that Lightship is recruiting from a diversity of places, with a diversity of approaches, building a diverse and inclusive team
  • Recruiting and onboarding exceptional talent by:  
    • Supporting the recruiting workflow; creating & posting open jobs, sourcing, scheduling interviews, sharing offer details, etc. 
    • Initiating pre-employment screening post-candidate offer acceptance. 
    • Facilitating the new team member welcome experience; leading orientation and critical new hires workstreams. 
    • Supporting Diversity, Equity, Inclusion and Belonging (DEIB) best practices to ensure an inclusive outreach and interview process that reflects our Lightship value of access for all. 
    • Other tasks and initiatives as needed to ensure an exceptional candidate experience. 
• Performance Management
  • Building, implementing, and iterating a values-aligned performance management process that ensures all team members have a clear understanding of their goals and success towards set goals
  • Continuing to support a “culture of feedback” where all team members are equipped with the skills and tools to give and receive effective feedback by iterating on existing feedback mechanisms for leaders and employees
  • Assessing and continually improving upon existing performance management programs, ensuring that job descriptions, performance standards, and performance evaluation tools promote excellence and accountability
• People Operations
  • Transitioning HR systems including PEO, ATS, and other applicable systems to build and scale in alignment with Lightship’s growth
  • Building and evolving all HR policies, procedures, and programs; recommending, communicating, and overseeing the implementation of new policies, internal processes, and ideas that enhance the Lightship culture
  • Maintaining and evolving a values-aligned employee handbook, inclusive of policies that support both employees and the business, reflecting the core principals of the organization
  • Acting as an employee champion and change agent by anticipating people-related needs and delivering value-added services for the benefit of the employees (e.g. onboarding, offboarding, employee relations)
  • Supporting internal progress and processes to build, develop, and scale Lightship’s internal People Resources and initiatives including: 
    • Supporting the facilitation of annual surveys to increase engagement and the overall employee experience. 
    • Internal reporting and analysis as needed. 
    • Maintaining HRIS and personnel records. 
    • Facilitating offboarding and exit interviews as needed. 
  • Providing ongoing leadership for people related issues and policies across the company (e.g. employee engagement)
  • Guiding managers and employees in resolving employee relations issues by providing effective conflict resolution and coaching
  • Identifying, implementing, and accurately maintaining People focused technology platforms including but not limited to Applicant Tracking System (ATS), Human Resource Information System (HRIS), Employee Engagement Software, etc.
• Payroll Operations
  • Overseeing the accuracy and maintenance of payroll data, reports, and records
  • Processing payroll and off-cycle payments for multiple global entities based on regional and local labor laws
  • Maintaining accurately tax filings with respect to payroll associated accounts
  • Processing and monitoring garnishment orders and other issues that impact payroll specifications
• Total Rewards
  • Maintaining Lightship’s total rewards philosophy that demonstrates value to its employees, inclusive of:
    • a compensation philosophy: compensation determination, compensation banding, and how the company approaches compensation increases and promotions
    • a bonus philosophy: determining and executing a values-aligned annual bonus process
    • an equity philosophy: equity determination and banding

The Fractional Director, People has: 

• Required knowledge, skills, and abilities
  • Strong ability to build and implement various new programs across the People continuum
  • Relationship-centricity: proven ability to form trusted relationships with internal and external stakeholders, navigating complex human capital dynamics, and leading with a human-first approach
  • Strong knowledge of the most current, progressive approaches to engaging and supporting employees, coupled with the ability to transform high-level best practices into day-to-day operations
  • Ability to handle multiple competing priorities in a dynamic environment with clarity and ease
  • Demonstrated flexibility within an ever-changing environment
  • Exceptional communication skills: demonstrated ability to communicate across all levels of the organization, ensuring clarity for a diversity of stakeholders
  • A roll-up-your-sleeves mentality: an approach that no task is too big or too small to tackle
• Education and experience
  • 8+ years of progressive HR experience within a growing organization
  • 2+ years of experience supporting healthcare, biotech, clinical trials, or other applicable industry
  • Experience at a highly collaborative organization where People strategy is closely tied to Business strategy
  • Bachelor’s Degree in a People-related field preferred; or requisite combination of education, training, and experience

We would like to offer you: 

• An opportunity to help re-envision how clinical research is executed with inclusivity, increased diversity and accessible at the core
• The chance to work with a patient-centered, clinically-oriented, collaborative team to support in the delivery of enterprise grade virtual-first clinical research solutions at scale
• An unmatched opportunity to grow as part of an established startup with industry veterans, high-caliber investors, and a massive market opportunity
• Great compensation

Generous benefits package, including:

• Top notch healthcare (medical, dental, and vision) for you and your family.
• Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance. 
• A 100% 401 (k) company match for up to 4% of eligible contributions with an immediate vesting.
• A home office stipend to set yourself up for success in our distributed working environment
• Company provided laptop, your choice of a PC or a Mac
• Monthly stipend for internet and phone expenses
• Generous paid parental leave
• Shor & long-term disability
• Life insurance and More!

The base salary range for this role is between $60-$80 an hour depending on education, skills, and experience.  To determine our compensation, we use a market-based approach that is geographically neutral. We believe that this demonstrates our company value of ‘believing in people’ – valuing the outputs and performance of each team member.

Please note: For the safety of our patients and each other, all positions at Lightship that require travel, in-person participation, or are patient-facing, do require vaccination against COVID-19.

Our commitment to diversity & inclusion:

Lightship is an equal opportunity employer and promotes a diverse and inclusive workplace. Lightship considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, sexual orientation, or any other status protected by applicable law.  EEO is the Law

Lightship is an E-Verify employer. Find out more here: Right to Work Poster E-Verify Participation Poster

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