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Implementation Specialist - Payments

South Jordan, UT

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
 
Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
 
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Are you a problem-solver who loves the "Aha!" moment when a complex system finally clicks for a customer? We are looking for a Payments Implementation Specialist to be the face of our newest payments solution. You’ll be the technical guide who takes our dealers from “just signed” to “fully operational,” ensuring their business doesn’t miss a beat.

As an Implementation Specialist, you are a consultant, a coach, and a technical project lead all in one. You will own the onboarding journey for our dealers, translating their business needs into a perfectly configured payments ecosystem. You aren’t just configuring software; you’re setting the foundation for their future growth.

What You'll Do:

  • Own the Journey: Manage the end-to-end implementation process from initial discovery and workflow planning to hardware configuration and the final "Go-Live."
  • Be the Expert: Lead virtual training sessions that empower dealers and their staff to use our payment solutions with confidence.
  • Problem-Solve in Real-Time: Tackle technical hurdles, configuration challenges, and network complexities with a solution-oriented mindset.
  • Consult & Optimize: Analyze a dealer’s current setup and recommend best practices to ensure they are getting the most ROI from our platform.
  • Collaborate for Quality: Work closely with Project Managers and Hardware Specialists to ensure every deadline is met and every device is synced.
  • Voice of the Customer: Provide feedback to our Product and Engineering teams to help us continuously improve the user experience.

What You'll Have:

Qualifications

  • Technical Aptitude: 2+ years of experience in technical implementation, software support, or a similar “high-touch” client-facing role.
  • Retail/Fintech Fluency: Experience with POS systems, payment processing, or retail operations is a major plus.
  • Hardware Experience: Proficiency in supporting and configuring Ingenico, Verifone and similar POS hardware equipment in a retail environment.
  • Communication Clarity: You can explain complex technical concepts to a non-technical audience without breaking a sweat.
  • Precision & Detail: You’re the type of person who double-checks the settings because you know the small things matter for a business owner.
  • Resilience: You thrive in a fast-paced environment and can pivot quickly when a customer’s needs change.
  • Education: High school or GED is required. Bachelor’s degree preferred, or equivalent hands-on experience in the field.

Preferred Qualifications:

  • PMP Certification
  • Associate or Bachelor’s college degree

 

 

 

 

 

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!

 

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