Senior Product Designer (Shared Services)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a talented digital Senior Product Designer to join our Shared Services team based in North America. Your primary focus will involve collaborating to create exceptional user experiences through a combination of user research, design, and prototyping. 

The Shared Services team focuses on crafting workflows that seamlessly integrate with our many Lightspeed products across Retail, Hospitality and Golf. We help our merchants take the boring out of business by simplifying how they onboard our products, manage their money, and get paid. 

The ideal candidate is an experienced Product Designer who is comfortable working in a fast-paced environment with complex, interconnected problems at scale. You have excellent communication skills. You’re able to set clear UX goals, direction and strategy that empower your team with clarity and purpose. You build trust-based relationships across disciplines and leverage diverse perspectives to deeply understand and improve how your team ships impactful work. 

What you’ll be doing:

• Lead project work from a design perspective with autonomy and authority, facilitating design reviews and working sessions to help the teams deliver the best possible solutions
• Leverage your UX expertise and deep understanding of design systems, UI design, and how micro-interactions can help users complete a task
• Turn nebulous concepts into specific ideas that are useful and delightful product features
• Design holistic systems, flows and interfaces that are simple, elegant, and user-friendly
• Understand how to use the current design system best to ensure consistency across platforms and contribute to its continuous improvement 
• Draw insights from research and data, and know how to turn those insights into tangible solutions
• Build relationships and advocate for the user when collaborating with cross-functional teams in product, engineering, and marketing. 
• Be a positive role model and culture carrier within the studio as well as an advocate for design within the Lightspeed organization. 

What you need to bring:

• A design-thinking education or equivalent (Design, Visual Arts, Architecture, Industrial Design, or Communication);
• At least 5 years of practical, in-house product, UX/UI design experience. 
• Excellent communication skills. You can bring internal stakeholders on your design journey and explain work with focus and brevity.
• Excellent visualization and conceptual skills. You can synthesize something complex into something simple.
• Strong aesthetic skills to help elevate the visual identity of our brands.
• Applied experience with service design practices and a practice of constantly evolving your design process.
• Applied experience working across all digital and physical manifestations of what we design - from the responsive web to native applications to the next technological leap.
• Fluency in use of design systems, prototyping, and user research methodologies.
• A passion for sharing design strategies with fellow designers, product managers, and engineers to deliver better, more user-centered products.
• An acute level of self-awareness and deep empathy - for both the customer and your team’s goals.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Fluency with design and prototyping tools such as Figma.
• Fluency working with agile teams and software such as JIRA.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?: 

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Online Mental Health Resources

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.