Senior Product Manager (Merchant Success)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking to add a Senior Product Manager to our Ecommerce product team, to set the strategic direction and lead the design and launch of a new set of tools that provide retailers the tools to attract visitors and make customers return, so they sell more, both in-store and online. By offering them out of the box marketing solutions and sales channel integrations, our customers become leading brands who beat their competitors.

We need someone that is highly motivated, creative, and not afraid to push past the status-quo. You determine (and defend) what will make the biggest impact and gets prioritized. If you are a dedicated problem-solver and are ready to make a huge impact on a global scale, then this is the position for you!

What you’ll be doing:

• Crafting feature and scope definitions that balance customer, business and implementation perspectives
• Constantly prioritizing the team’s backlog of work
• Creating easily understood product delivery plans and requirements in collaboration with technical and design team members
• Driving implementation and execution of the team’s roadmap
• Gathering insights from our existing customer base, internal stakeholders, and market trends to help shape product direction
• Contributing and evaluating new product concepts for consideration in future roadmap plans
• Collaborating with Go-to-Market teams to coordinate successful product launches
• Defining and reporting on product success
• Clearly communicating the value delivery to different audiences
• Building trusted relationship and stakeholder management, both internally and externally
• Becoming the Product SME for the product offerings you own 

What you need to bring:

Successful candidates must have:

• Proven product management track record in SaaS products at scale
• Bachelor’s degree in computing science or a similar field
• Expertise in product management and product development life cycles, as well as building and delivering high-quality software on time
• Proficiency in leading and managing cross-team projects and goals
• Ability to lead discovery, solutioning and alignment conversations
• Understanding of product strategy development and roadmapping
• Experience with market research tools and techniques
• English at C1 level or higher

Even better if you have:

• Retail and ecommerce industry experience
• Ability to create and execute product strategies and strategic vision

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

• Flexible hours and hybrid work — we work from the office three days a week to sync with the team and brainstorm new ideas, with the option of working remotely for the remaining two days
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 195000 AMD per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks Pro for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Yerevan
  
  #LI-AK2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.