Product Design Manager (Shared Services)

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Are you looking to take on a leadership role where you’ll guide a team of talented designers working on projects with real business impact? Do you thrive in environments where you can raise the bar for quality, drive collaboration, and mentor others to reach their full potential? If so, you might just be in the right place!

We’re looking for a Product Design Manager to join the Shared Services team. This team is at the heart of our business, strategically crafting workflows and building centralized products that seamlessly integrate with our diverse product offering. We help our merchants take the boring out of business by simplifying how they set up our products, manage their money, and get paid.

What you’ll be doing?: 

Problem Solving 

• Understand business objectives to solve highly abstract problems and uncover unidentified ones. 
• Connect and lead teams in executing solutions end-to-end. 
• Apply strategic thinking not just in execution but to shape how teams approach new problems.

Driving User-Centricity

• Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition. 
• Facilitates journey mapping and introduces design thinking methods to influence cross-functional teams and advocate for the user. 

Embedding Systems Thinking

• Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team. 
• Lead a team in defining discovery existing system libraries as well as  evolving components for user and industry relevancy. 
• Create prototypes or support the team to do so. 

Coaching and Management

• Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.
• Supervises contributors on projects and manages the workload and backlog across the team.
• Energizes and inspires the team. Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face
• Has a high-bar for quality and craft, and holds themselves accountable for shared outcomes. 

You may be asked to contribute as part of the wider Lightspeed team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!

What you need to bring?:

• 2+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• A design-thinking education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• An acute self-awareness and deep empathy - for both the customer and your team’s goals. 
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with service design practices and a practice of constantly evolving your design process.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience design sprint methodologies, tools, and processes and the JIRA platform
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro

What's in it for you?:

• Join a fast-paced, high-growth company.
• Surround yourself with strong talent and enjoy continuous professional growth.
• Develop in a modern and proven technology stack.
• Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family.

 … and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.