Director of Hospitality Partnerships

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Director of Hospitality Partnerships to join our team.  You, you will report directly to the VP of Partnerships and be responsible for managing a small team of partnership managers who directly manage product partners who are integrated across our point of sale and online ordering platforms. You’ll also manage a partner services team focused on onboarding and supporting partners. You will also own our product partnership strategy for all of Lightspeed’s Hospitality products. This role will lead a team focused on developing, managing, and supporting product integration partners across multiple point of sale and online ordering platforms. Between closing new partnerships, supporting existing partners, and driving strategic alignment across teams, this role will require a dynamic leader capable of juggling multiple projects and priorities at once.

What you will be responsible for: 

• Build and manage a team that oversees all product integration partnerships across our point of sale and online ordering platforms
• Identify product partnership opportunities to develop and guide our partner strategy in the Hospitality space across products and geographies
• In partnership with the wider Strategy Team, develop and execute against our ‘build/buy/partner’ framework to accelerate our product roadmaps and build product moats for our Hospitality business
• Collaborate across teams to build a compelling app-marketplace and develop self-service partner tools to help accelerate the growth of our app ecosystem partners
• Work with potential and existing partners to define desired outcomes, investment, and nurture relationships that lead to long-term opportunities
• Develop and negotiate strategic partnership agreements that meet the company's strategic needs while ensuring mutual benefit to both parties
• Manage results with partner companies through regular governance processes
• Act as a key source of knowledge and subject matter expertise on market /competitive dynamics

What you will be bringing to the team:

• 10 years working in partnerships in in the point of sale, payments, or hospitality SaaS space
• Proven results working across legal, product, and commercial teams
• Experience in a global SaaS environment, preference for fast-growth and global
• Track record of being able to both set or shape strategy, as well as delivering executional plans that have measurable impact on the business.

• Experience engaging at an executive level both internally with cross-functional groups and externally with partners
• Proven record of leading a diverse, high performing team across geographical regions and experience building high-performing, inclusive teams
• Exceptional written/verbal communication and presentation skills
• Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally with exceptional interpersonal skills
• Proven ability to thrive in a fluid, fast-paced, unpredictable environment
• Unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values
• Highly motivated and adaptable with a demonstrated ability to thrive in a challenging, fast paced and team-oriented environment

What’s in it for you?

Come live the Lightspeed experience...

• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact;
• Exposure to modern and proven technology;
• Opportunity to learn and expand your skillset;
• Become a valued part of the diverse and inclusive Lightspeed family.

… and enjoy a range of benefits that’ll keep you happy and healthy:

• Lightspeed share scheme (we are all owners)
• Pension fund
• Axa Health insurance
• Health and wellness benefit of £400 year
• Mental health online platform and counselling & coaching services
• Flexible PTO
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer day
• Public transport benefit of £225 per month

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.