Account Manager - Digital Services

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a Account Manager - Digital Services to join our Customer Management team based in Montreal, dedicated to our golf software products. In this role, you will be pivotal in increasing product activation and usage through comprehensive client education and training on our software capabilities. Your responsibilities will extend beyond basic support, focusing on the development and execution of marketing strategies that promote key offerings and generate revenue for Agency Clients. You will work closely with Account Managers to resolve ongoing customer issues and establish effective, long-term marketing workflows with the support of Product Adoption Specialists. Your expertise will guide our clients in maximizing the potential of our products, thereby enhancing customer relationships and retention.

What you’ll be responsible for

• Ensuring that the impact of marketing campaigns is well-communicated and managed, training golf course staff to independently handle leads and follow-ups post-campaign launch
• Owning the strategy and success of marketing campaigns, from planning through execution, ensuring alignment with the golf course's business objectives. This includes setting campaign goals, crafting compelling messages and managing campaign approvals.
• Training clients on how to use analytics tools within the software to track the success of their marketing campaigns and make data-driven decisions.
• Responsible for consistently articulating the tangible benefits and value derived from utilizing our digital services.
• Educating and training customers on the use of Golf + POS settings
• Working as a product expert in training sessions with a retention-focused approach to ensure the customer is adopting the software as intended
• Working closely with the Account Manager and cross-departmentally with the Customer Success, Support, Digital Services and Product teams to enable and improve product features
• Maintaining a high level of customer satisfaction and identifying what workflows can be implemented post-sales to ultimately maintain customer satisfaction
• Logging meetings with customers to provide visibility on the CSAT of the customer
• Positioning the product, add-ons, and integrations such that it will help the customer fulfill their operational needs

What you’ll be bringing to the team

• Experience in customer-facing activities 
• Interest in the golf industry or related sport. 
• Experience in training, teaching, onboarding or facilitating orientation sessions
• Ability to quickly learn, understand and teach tech concepts 
• Strong problem-solving skills that will ensure these customers use their POS to its intended design
• Critical thinking

Even better if you have, but not necessary

• Previous experience in a marketing or customer engagement role within the software or tech industry.
• Knowledge of or experience in the golf industry, understanding its unique business needs and customer base.
• Understanding of the sales cycle and customer journey in a SaaS environment, with a focus on marketing strategies and customer retention.

What’s in it for you

Come live the Lightspeed experience

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs every day
• Work in a team big enough for growth but lean enough to make a real impact

… and enjoy a range of benefits that’ll keep you happy and healthy:

• Lightspeed share scheme (we are all owners)
• Flexible working policy and unlimited paid time off (Yes, you read that right)
• Mental health online platform and counselling & coaching services 
• ​​Health and wellness benefits
• Volunteer day to be able to give back to society!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.