Account Manager

Hi There, 

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for an Account Manager to join our Hospitality team in Ghent. You will drive expansion of your book of business consisting of Lightspeed’s highest valued hospitality customers. 

As the trusted partner for your customers you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our Hospitality customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.

** Please note this role is based in Ghent, Belgium. With a portfolio of Flemish Customers, Fluency in Dutch is a must** 

What you’ll be doing:

• This role entails nurturing excellent relationships with our existing customers and ensuring their ongoing success
• Hit those targets! Your responsibilities include meeting and exceeding the sales quotas
• Plan and deliver Quarterly Business Reviews and Success Plans
• Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
• Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
• Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events
• Own and drive the strategy for each customer in your book of business
• Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

What you need to bring:

We're looking for a Sales driven candidate who has experience with the following:

• Dutch and English Language skills (*Note Dutch is a must requirement to be successful in this role)
• Experience in customer success, account management, sales development or business development
• Understanding of solution-based consultative sales and customer success in a SaaS environment;
• Professional poise and confidence while communicating with customers;
• Great task and time management skills; You know how to handle a funnel and proactively approach your customers

Even better if you have, but not necessary:

• Bachelor’s degree in a relevant field
• Ability to use Salesforce, Churn Zero
• Industry expertise in retail/hospitality

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Company car
• Regular breakfast or lunches, drinks & snacks 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.