Team Lead, Field Implementation

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a dynamic and experienced professional to fill the role of Team Lead for our Field Implementation Consultants. As the Team Lead, you will play a crucial role in overseeing and managing a team of Field Implementation Consultants responsible for on-site deployments of our products and services. This position requires strong leadership skills, project management expertise, and the ability to ensure successful implementations while maintaining a high level of client satisfaction.

What you’ll be responsible for:

Team Management:

• Lead and mentor a team of Field Implementation Consultants and Technicians, providing guidance, support, and training as needed.
• Foster a collaborative and positive team culture, promoting effective communication and knowledge sharing.

Project Oversight:

• Oversee the planning and execution of on-site implementations, ensuring adherence to project timelines and quality standards.
• Collaborate with cross-functional teams to streamline processes and optimize project efficiency.

Client Interaction:

• Act as an escalation point for client issues, providing timely resolution and maintaining a high level of client satisfaction.
• Collaborate with the sales team to understand client requirements and expectations for on-site implementations.

Performance Monitoring:

• Monitor and assess the performance of the Field Implementation Managers against key performance indicators.
• Provide regular feedback and conduct performance reviews to ensure continuous improvement.

Resource Allocation:

• Allocate resources effectively to meet project demands and deadlines.
• Work closely with project coordinators to ensure adequate staffing for on-site deployments.

Quality Assurance:

• Ensure that implemented solutions meet quality standards and client expectations.
• Implement best practices for quality control during on-site installations.

What you’ll be bringing to the team:

• Proven experience in a leadership role, preferably as a Team Lead or Manager in a field implementation environment.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Technical proficiency in field implementation processes, preferably in industries such as technology or retail.
• Excellent time management and organizational skills

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible Paid Time Off - providing you the freedom to take time off however you like
• Private Medical Insurance and cash health plan for optical, dental and more.
• Health & Wellness Credit- expense up to 400 GBP per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the LifeWorks and Modern Health Apps- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit - if you travel by public transport to our London
• A variety of drinks & snacks in our offices in London

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.