Implementation Partner Manager - French Speaking

Hi There, 

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re seeking a French-speaking Implementation Partner Manager to join our Hospitality team in Ghent.

In this pivotal role, you'll act as a trusted advisor, forging collaborative relationships with our French-speaking implementation partners. Your mission? To understand their goals, solve their challenges, and provide consistent value throughout their journey with us. You’ll ensure their success and build long-term partnerships grounded in trust and mutual growth.

** Please note this role is based in Ghent, Belgium. With a portfolio of French Customers, Fluency in French is a must** 

What You’ll Be Responsible For:

• Establish and nurture high-quality relationships with implementation partners to enhance their technical knowledge of LS Hospitality Products.
• Oversee one or more regions within EMEA, managing all partner relations and training activities in those areas.
• Ensure alignment between Lightspeed’s core KPIs and goals with those of our partners.
• Develop and deliver technical training for implementation partners that incorporates Lightspeed’s strategy, mission, and technology.
• Demonstrate a strong understanding of SaaS technology concepts and processes.
• Take ownership of partner projects, including training initiatives for new and existing partners and KPI improvement plans, to ensure their success.
• Coordinate and conduct partner training sessions using various instructional techniques and delivery methods, including live and self-led virtual learning.
• Exhibit a strong stage presence with the ability to engage and manage a classroom of adult learners.
• Validate partner training by recording key metrics, ensuring that audit trails and training histories are complete and up to date.
• Conduct post-training performance evaluations and skills gap analyses to identify areas for improvement in our training processes.
• Document all partner feedback to enhance product quality and report this feedback to the Product teams.

What You Need to Bring to the Team:

• French and English Language skills - Dutch is a plus (*Note French is a must requirement to be successful in this role)
• Be agile and solutions-focused, able to adapt to an ever-changing environment.
• Demonstrate analytical thinking by listening to partners’ needs and formulating effective solutions.
• Experience as a coach, trainer, or in a similar role with partners 
• Show attention to detail and a willingness to improve processes.
• Ideally, have experience in the Hospitality and/or SaaS industry.
• Be a true team player, able to interact effectively with colleagues from your own and other teams (sales, support, etc.).

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Regular breakfast or lunches, drinks & snacks 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.