Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for a Support Specialist to support our Golf product team. Reporting to the Customer Success Manager, you will be in contact with our customers via our chat-based platform. Our team is responsible for assisting Golf courses with their use of the POS software as well as the golfers using our marketplace and mobile app.

**Please note: We are looking to hire this role in the west coast of Canada to accomodate the working hours of 9am - 5pm PST.**

What you’ll be doing:

• Providing excellent technical support and customer service to our customers;
• Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
• Documenting and tracking customer issues and resolutions;
• Following escalation procedures as required;
• Liaising with team leaders to best handle day to day situations to better customer experiences;
• Handling miscellaneous duties and responsibilities as defined by management.

What you need to bring:

We’re a small team of people located in North America, Europe and the Philippines. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our support team is motivated, hard working and always willing to go the extra mile. So, if you are looking to come to work with incredible people every day and do the best work of your life, you have come to the right place. 

We're looking for a candidate who has experience with the following:

• 1-2 years of customer service experience
• Proven troubleshooting skills
• Proficiency in using software tools and familiarity with technology
• Excellent written and verbal communication skills in English
• Ability to handle multiple incoming demands and tickets
• Ability to convey a customer-focused attitude
• Knowledge of the Golf industry and passion for the game of golf (asset)
• Experience with POS software (asset)
• Fluency in French (asset)

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

#LI-AL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.