Senior Product Manager, Growth (Shared Services)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Senior Product Manager, Growth to join our growing Capital team. Lightspeed is seeking an individual who is experienced at discovering, building, and launching product initiatives that drive acquisition, engagement, and retention for our Capital Platform. As a Senior Product Manager, you will work closely with the Marketing and Product teams to own high-impact initiatives such as landing pages conversion, funnel optimization, and features to drive product retention.

You’ll be responsible for: 

• Own and execute high-impact product growth initiatives focused on driving acquisition and engagement for our products
• Collaborate with Design to craft and refine UX flows and funnels that drive conversion. Obsess about how users interact with the product. Seek ways to constantly remove friction and make the experience simpler and better
• Analyze customer behavior trends through, cohort analysis and customer insights, sharing actionable recommendations cross-functionally
• Design, run, measure experiments, and analyze results to glean insights that can inform future growth initiatives and/or product enhancements
• Own product triggers and automated engagement campaigns that drive recurring product usage
• Build strong relationships with Marketing, Product, Engineering and amplify the strengths of each member
• Collaborate with the Data, Operations, and Engineering team to understand the implications of certain decisions and trade-offs in terms of complexity, depth, and timelines

What you need to bring:

• Prior experience in B2B SaaS, fintech or eCommerce product growth roles within the context of product-led growth companies
• Excellent communication and leadership skills, capable of articulating complex concepts to a diverse audience, including senior leadership, technical teams, and non-technical stakeholders.
• A deep passion for enhancing user experiences through technology, with a customer-centric approach to solving problems and delivering value.
• A collaborative mindset, with the ability to forge strong relationships across the organization, influence without authority, and lead teams toward shared goals and successful outcomes.
• Expertise in product management and Agile/Scrum product development life cycles, as well as building and delivering high-quality software on time
• Experience with iterative hypothesis-driven development, defining, executing, and analyzing experiments
• Experience with product analytics tools such as Segment, Amplitude, Mixpanel, Heap, etc. measuring how user cohorts are converting and further optimizing for retention
• Comfortable working in a fast paced and ambiguous environment
• Implemented growth loops and have driven growth in acquisition, engagement and retention
• Demonstrated creativity and deep understanding of the customer problems and embraced resourcefulness in implementing ideas while driving business outcomes

What’s in it for you?

Come live the Lightspeed experience…

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices 
• Genuine career growth opportunities within a company that's continuously expanding.
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.
• Be part of a team large enough for growth yet agile enough for real impact.
• Work on high-traffic products with a global user base.
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

…and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning 
• Volunteer day

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.