Manager, Sales Development

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an energetic Manager, Sales Development for our Retail team based in NOAM, to lead the Sales Development team, owning the first touch with new customers, developing lead qualification processes, and training the team.

Reporting to the Senior Manager of Sales, you will be continuously testing, analysing, and improving the lead qualification and demand generation strategies and processes. Working closely with the broader sales team to align our campaign messaging, lead qualification criteria, pipeline management, and tracking key metrics/reporting.

What you’ll be doing:

• Develop the inbound and outbound sales funnels to effectively qualify potential leads to handover to our Account Executive team.
• Collaborate with the Senior Manager of Sales to plan and execute Sales Development initiatives.
• Coordinate training and development activities for the Sales Development team to improve their performance.
• Monitor and optimise qualification, conversion, and lead assignment processes
• Ensure time to contact is minimised to maximise conversion.
• Develop outbound sales strategies to attract and recycle leads to build our field sales pipeline.
• Develop lead scoring strategy to effectively provide feedback around lead quality and quantity to pass back to Sales and Marketing Directors.
• Maximise the quality and quantity of qualified leads qualified into the AE pipeline
• Collaborate with global managers to share ideas and develop strategies

And a little bit of… 

• Ensuring the team reach and exceed the Qualified Lead targets
• Work with the entire Sales team to reach the overall team Net New MRR target
• Effectively managing and developing your people to grow in their roles
• Empowering leaders to support inbound and outbound sales development functions

What you need to bring:

We're looking for a candidate who has experience with the following:

• Extensive people leadership experience, preferably in a Sales environment
• Experience in devising sales strategies and driving results, particularly within a Sales environment
• Expert communicator with the ability to build relationships with a variety of key internal stakeholders & teams
• Proven ability to coach and develop staff members to improve their overall performance
• Experience in a leadership role where you’ll take responsibility for team lead targets and providing coaching to team members
• Relevant work experience in an industry like IT solutions, software sales, e-commerce, point of sale, retail or technology (preferred)

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Uncapped commission;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Immediate access to our benefits plan
• RRSP match after 3 months
• Fitness & Wellness benefit: $500 CAD per calendar year
• Unlimited Paid Time Off
• Parental leave Top-Up

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.