Financial Services Billing Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric and energetic person to join the team as a Billing Support Specialist in our Belfast office. Reporting to the manager of Billing Support EMEA, you will be responsible for supporting our customers for tasks related to subscription and invoice related topics across all of our products offered in EMEA.

If you’re an organized, ambitious, independent and tech-savvy person who is looking for a dynamic experience within a fast-paced, growing organization, then this is the position for you!

What you’ll be doing:

• Engaging with customers via retention chat, actively listening to their needs and concerns. Your goal will be to identify opportunities to address their issues and offer solutions that encourage them to stay with us.
• Resolve billing and subscription, and shipment inquiries from customers and through our internal teams. Review, consolidate and reconcile orders, contracts, invoices and payments
• Validate and update customer account information including acquisition contacts
• Handle Terminations and outstanding payment enquiries from customers
• Assist in the coordination of hardware returns
• Ensuring that SLAs related to customer contacts are continuously exceeded and that efforts are made for same-day responses. Diligently document and track customer issues and resolutions within CRM
• Expertly navigate our CRM (Salesforce) and various systems to solve problems and escalations related to billing and subscription inquiries both internally and externally. This includes providing insight and support to members of the Sales department
• Collaborate with peers and other departments for specific issues impacting customers.
• Consolidate feedback related to system inefficiencies and prioritize accordingly
• Identify opportunities to streamline and improve billing processes and customer management
• Handle other duties and responsibilities as defined by management

What you bring:

• experience in an administrative or sales support role;
• fluency in English and strong working proficiency.
• stellar time management and organization skills;
• obsessive attention to detail;
• a thorough and methodical approach to your work.

Even better if you have…

• experience with Salesforce.com and Zendesk is a plus;
• If you speak multiple languages, that would be a great advantage;
• Passion for technology;
• eCommerce, Retail or Restaurant experience.

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Get the opportunity to work with our biggest high-profile customers.
• Learn from our industry-leading team.
• Development of very high traffic products, used at the global scale.
• Exposure to modern and proven technology.
• Tons of growth opportunities in technical or people management roles.
• Amazing benefits & perks, including equity for all Lightspeeders.
• Work in a team big enough for growth but lean enough to make a real impact
• Opportunity to join a fast-paced, high-growth company. 

In addition to the perks you see on the Careers page, you’ll get access to:

• an environment that encourages initiatives and leadership;
• fun activities with your teammates - be part of the Lightspeed family;
• social events throughout the year including the legendary annual holiday party, free sports classes and many more;
• work with highly talented people who are as passionate about their craft as you are!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.