Performance Strategy & Operations Manager

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for a Performance Strategy & Operations Manager to join our Global Marketing team in Montreal. You will help  design, build and optimize our new business strategy with a key focus on outbound performance and lead generation. We are growing our outbound sales teams in North America and Europe and we need a dynamic and data-driven individual to build an evergreen lead generation engine to feed our teams.

What you’ll be doing:

• Understand the total addressable market for our Retail product in North America and Hospitality product in Europe.
• Segment our ideal customer profile businesses and implement a lead scoring system based on the most close-able and highest value businesses
• Build a system of automated sequences and messaging to warm up cold leads or recycled leads
• Supercharge lead gen strategy using AI 
• Proactively identify areas of opportunities for our outbound sales teams globally
• Establish feedback loops and partner with Sales team to understand closed won/lost reasons that will drive messaging
• Collaborate with the Product Marketing team to understand opportunities within the marketplace
• Help Lightspeed grow and close more ICP locations

And a little bit of… 

• Cross-functional collaboration with RevOps, IS, Marketing and other departments
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

We're looking for a candidate who has experience with the following:

• 5+ years experience in Sales and/or Marketing role (lead gen or prospecting focus) preferably in SaaS setting
• Experience using AI in current or previous roles and/or a keen interest and passion for exploring the power of AI in Sales
• Experience using list building software such as ZoomInfo, Apollo, Clay.com, D&B

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day
  
  

#LI-TL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.