Team Lead, Outbound Sales Development

Hi there! Thanks for stopping by 👋

Lightspeed is looking for a Team Lead, Outbound Sales Development to join our growing North American Retail team. You will be responsible for driving our local Outbound teams to generate and qualify leads for the sales department. In this role, you will be the go-to person for the team. You will help them to exceed their objectives through continuous training and coaching.

Lightspeed’s Outbound team is now in hyper-growth mode. Our process has been refined and optimized at a smaller scale in the last few years, now is the time to expand our team and our reach. 

What you’ll be doing:

• Being a mentor and motivator
• Providing guidance, training and coaching 
• Analyzing, reporting and taking action on pipeline metrics
• Developing outbound initiatives to maximize the team performance
• Working with the marketing and sales team on developing new strategies to grow our sales pipeline based on conversations and input you will be having in the market
• Driving performance to consistently meet monthly, quarterly and annual goals

What you’ll be bringing:

• Relevant sales experience in a B2B environment, preferably in a solution-sales / technology-related environment
• Strong understanding of sales development best practices
• Excellent customer service and telephone skills, including strong listening, verbal and written communication
• Demonstrated ability to meet and/or exceed sales targets
• 2+ years of experience coaching / leading a team
• A love of numbers: you recognize a quantitative approach to making decisions
• A love of coaching: You enjoy helping your team members evolve in their sales career
• Ability to thrive in a competitive, dynamic and quota-driven environment
• Ability to manage time effectively and efficiently
• Retail or Hospitality experience a plus 
• Proficiency in English 
• An entrepreneurial and agile mindset, a bias toward action and an ability to pivot when needed to meet business needs and objectives
• Experience with Retail point-of-sale systems is an asset
• Experience in technology (software, mobile or other) is an asset

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Company ownership stake; everyone who joins the company receives RSUs and therefore has ownership in Lightspeed 
• Competitive benefits + more

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.