IT Support Specialist Level 1

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking an IT Support Specialist who will provide foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks.  This position requires a patient problem solver with a knack for clear communication and a desire to help others.

Please be aware that this position is based in Montreal, and requires in-office attendance five days a week at our Old Port location, with working hours from 8:00 AM to 4:00 PM.

What you’ll be responsible for:

• Providing first-level technical support to end-users virtually or in person.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
• Assist users with password resets, account setups, and basic system configurations.
• Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
• Educate end-users on IT best practices and provide basic training as needed.
• Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues.
• Ensure office conferencing rooms are functional and organized.
• Send and receive hardware shipments for remote users.
• Maintain accurate records of hardware and software inventory.
• Assist with routine IT maintenance tasks.

And a little bit of.... 

• Collaborating with Office Operations on office improvements and special events
• Providing frontline support, such as walk-up IT bar and embedding within other departments for high-touch direct support.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you’ll be bringing to the team:

• Experience in supporting Apple Mac & PC Laptops 
• Strong problem-solving acumen and an ownership mindset
• Warm and grounded communication skills; able to describe IT concepts to users without using technical language.
• Customer-focused attitude.
• Ability to work and contribute as part of a globally-distributed team.
• Strong verbal and written communication skills in both English and French. 

Nice to have:

• Experience working with ServiceNow 
• Familiarity with Google Workspace 
• Experience with Slack and Zoom

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment
• Exposure to modern and proven technology
• Development of very high traffic products, used at the global scale 
• Opportunity to join a fast-paced, high-growth company
• Tons of growth opportunities into technical or people management roles
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy and healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• A variety of snacks, coffee, and teas are always accessible and available in the office kitchen  and on Tuesday's, Wednesday's and Thursday's lunch is served. 
• Paid leave assistance for new parents
• Flexible working policy
• Health insurance
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• Health and wellness benefits
• Linkedin learning
• Volunteer day

#LI-SS3

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.