Partner Implementation Trainer

Hi there! 👋

Are you a training expert with a passion for strategic content development? Do you have a keen eye for identifying opportunities to improve training materials and methods as new features are released? If so, you might just be the perfect fit for our team!

As our Partner Implementation Trainer, you will take on a pivotal role in shaping the training experience for our Implementation Partners across EMEA. This role is not just about delivering training—it’s about strategically evolving our learning methods, creating dynamic training materials, and ensuring that our partners can deliver exceptional services for our Restaurant POS and Payments solutions.

You’ll be at the heart of our training strategy, responsible for developing content that evolves with the product, creating effective learning models, and ensuring that our partners are equipped to meet the growing demands of the industry.

What you'll be responsible for:

Develop and Optimize Training Content

• Review existing training materials and anticipate the need for new content, especially with the release of new features and product updates.
• Take a strategic approach to creating live and self-paced training modules, incorporating various learning methods (e.g., online assessments, simulations, role-playing) to keep training engaging and impactful.

Create Scalable Training Programs

• Design and implement structured training programs that align with the business’s goals and standards, ensuring partners are equipped to deliver exceptional results.
• Build role-specific certification programs that empower partner teams to start delivering value immediately.

Drive Upskilling and Continuous Learning

• Lead ongoing upskilling initiatives, ensuring partners remain aligned with updated product features, implementation methodologies, and best practices.
• Develop bootcamps, cohort-based training, and one-on-one sessions to support partners' continued growth and success.

Facilitate Engaging and Strategic Training

• Conduct dynamic group workshops and virtual training sessions, adjusting delivery methods to match diverse learning styles and team needs.
• Provide one-on-one coaching and mentorship to ensure deep understanding and successful implementation.

Measure Training Effectiveness and Impact

• Track key metrics like knowledge retention, certification success rates, and real-world implementation quality.
• Gather insights and feedback to continuously improve training content and delivery.

Collaborate Across Teams

• Work closely with subject matter experts, Implementation Leaders, and Partner Management teams to ensure that training content aligns with both current needs and future goals.
• Engage in regular feedback loops to refine materials and adapt to evolving market and customer demands.

What you’ll bring to the team:

• Proven expertise in training, coaching, or learning and development, with a focus on technical or implementation services.
• Experience working with B2B partners, resellers, or third-party service providers, especially in a complex, fast-evolving environment.
• A solid understanding of restaurant operations, POS systems, and payment solutions (a major advantage!).
• A strategic mindset for developing training content that scales with new product releases and business growth.
• Strong skills in creating engaging, practical training materials, including simulations, assessments, and interactive learning formats.
• A data-driven approach to measuring the success of training initiatives and adjusting strategies to improve outcomes.
• The ability to tailor your communication and training delivery to diverse audiences, from group workshops to individual coaching sessions.
• Fluency in English is required; proficiency in German, French, or Dutch is highly desirable.
• Willingness to travel across the EMEA region to deliver in-person training sessions and provide on-site support to partners.

What’s in it for you?

• Shape the future of partner training in a high-growth sector and play a key role in scaling our business.
• Work in an environment that values initiative, creativity, and strategic thinking.
• Collaborate with a talented and passionate team dedicated to excellence and continuous learning.
• Enjoy growth opportunities—whether you want to expand your technical expertise or move into leadership positions.
• Amazing benefits and perks, including equity for all Lightspeeders—because we all share in the success!

Ready to help us transform the future of hospitality and training? Apply now and make a lasting impact at Lightspeed!

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To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.