Partner Growth Manager - Retail

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might be in the right place!

We’re looking for a full-time Partner Growth Manager to join our fast-moving Partnerships team in NoAM. Reporting to the Head of Partnerships, you’ll play a key role in generating net-new revenue by building strong, strategic relationships with existing referral partners. You’ll work hand-in-hand with partners to drive a qualified pipeline for Lightspeed through enablement, motivation, and consistent collaboration. The ideal candidate brings experience selling technology-based solutions through referral channels and thrives in a fast-paced, high-energy sales environment.

This role allows you to combine your love for strategic relationship building and tech-driven sales to foster meaningful, revenue-generating partnerships. You’re a strong communicator with a strategic mindset and a track record of solving complex challenges effectively.

What you’ll be responsible for:

• Owning and managing an existing partner portfolio of SMB/Mid-market partners within the retail sector, ensuring consistent follow-up, building strong rapport, serving as the go-to resource for their pipeline, and generating new leads from their network
• Regularly reviewing and analyzing partner performance metrics, identifying trends, and implementing strategies to address underperformance and maximize growth
• Keeping partners accountable for their revenue-generating pipeline on a weekly, monthly, quarterly, and annual basis, tailored to the ideal partner profile
• Collaborating with the marketing team to create joint marketing initiatives that help partners promote Lightspeed solutions, increasing visibility and lead generation
• Collaborating with the strategic sales team, marketing, and sales development to ensure a high-quality pipeline, while creating go-to-market initiatives that keep partners engaged and drive transactional activity
• Designing and implementing streamlined workflows, processes, and playbooks to enhance and optimize the partner experience.
• Acting as the voice of the partner by gathering feedback on product functionality, challenges, and market needs, and collaborating with internal teams to drive product improvements and enhancements
• Designing and implementing partner incentive programs to motivate and reward top-performing partners, driving mutual growth
• Providing ongoing training and development resources to ensure partners are fully equipped with the knowledge and tools to sell Lightspeed solutions effectively
• Fostering long-term relationships with partners to ensure consistent engagement and revenue generation, identifying opportunities for expansion and upselling
• Promoting and advocating for a partner-first approach within the organization, ensuring the partner voice is always considered in strategic decision-making processes
• Representing Lightspeed at top-performing trade shows and industry events to build relationships, promote the brand, and generate existing partnership opportunities
•  

What you’ll be bringing to the team:

• 3–5 years of experience in partnerships, B2B, or channel sales (software sales experience strongly preferred).
• Proven ability to develop and execute comprehensive referral partner growth strategies that drive measurable results.
• Strong negotiation skills and experience building accurate sales forecasts to support revenue planning.
• A deep understanding of the partnership landscape and go-to-market strategies, paired with a strategic mindset rooted in customer needs.
• Exceptional communication skills—both written and verbal—with the ability to confidently lead group presentations and partner meetings.
• A collaborative approach to working cross-functionally with our Strategic Sales team and managers to influence pipeline and decision making with partners
• A track record of training, motivating, and building strong relationships with partners to help them succeed.
• A positive, energetic attitude and the ability to thrive in a fast-paced, dynamic environment.
• A team-first mindset—you’ll collaborate with both commercial- and technically-minded peers to support partners
• Creative and outside the box thinking
• You will bring your energy to this very energetic and diverse team
• You have the experience to train, motivate, and foster relationships with potential partners;
• You thrive in a fast-moving environment and have a strong positive attitude

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning

#LI-TL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.