Senior Collections Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Collections Specialist to join our Finance team in Montreal. You will be reporting to the Collections Manager. As a Senior Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

What you’ll be doing:

• Lead and manage complex or high-value customer accounts with persistent delinquency, ensuring timely resolution and minimal write-offs.
• Analyze aging reports and trends to proactively address risk accounts, recommend strategic actions, and collaborate with Sales, Billing. Sales OPS
• Develop and implement improvements to existing collection workflows and tools to enhance team efficiency and recovery rates.
• Collaborate cross-functionally with Finance, and Sales on customer disputes, contract obligations, and resolution of high-risk accounts..
• Support audits and ensure compliance with internal controls, privacy laws, and ethical collections practices.
• Oversee or support the reconciliation of complex accounts and assist with escalated cash application discrepancies.
• Proceed with and oversee daily cash applications to ensure timely and accurate allocation of customer payments.
• Identify accounts that have failed the internal dunning process or are subject to bankruptcy, and refer them to third-party collection agencies as appropriate.
• Review and authorize referrals to collection agencies, ensuring compliance with internal policies and external regulations.
• Ability to negotiate and resolve customer disputes and payment delays
• Own monthly reporting on portfolio performance, collection KPIs, and risk exposure for leadership review.
• Serve as the escalation point for junior collectors, providing guidance and mentorship on collection strategy, payment negotiations, and customer communication.

What you need to bring:

We’re a team of 10 people located in North America, Europe and Asia Pacific

We're looking for a candidate who has experience with the following:

• 2+ years of experience in a collection function or customer facing role
• Strong communication skills in both English and French, including verbal and written proficiency
• Strong interpersonal and negotiation skills
• Experience serving as an escalation point
• Knowledge of the finance industry (asset)

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.