IT Support Specialist

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed develops unified POS-systems which help retail & e-сommerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have.
 

We’re looking for an IT Support Specialist to join our global Lightspeed team in Tbilisi.
As part of our Worldwide IT Support crew, you’ll play a key role in supporting all Ecwid by Lightspeed employees, both in-office and remote.

Requirements:

• 2+ years of experience with: 
• Mac & Windows computers
• GSuite and/or O365 administration,
• Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin),
• Service Desk Platforms (e.g. ServiceNow, JIRA, etc.),
• Mobile Device Management (e.g. JAMF)
• Strong written and verbal communication skills in Russian, Georgian and English
• Residents in Tbilisi 
• May be required to travel to Yerevan
  
  

Customer-first mindset and empathetic listener

• Reliable team player with strong troubleshooting and follow-through skills
  
  

Main responsibilities:

• Troubleshoot and resolve hardware and software issues (setup, replacement, repair).
• Provide employees with access to information resources and IT services.
• Maintain functional setups for desks, meeting rooms, and office infrastructure.
• Track, document, and manage issues via the service desk.
• Keep IT asset inventory accurate and up to date.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)
  
  #LI-AK2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.