Lead Content Specialist

Lead Content Specialist (British English), Hospitality (FTC)

Lightspeed is looking for a senior content writer, native in British English, to be the voice of Lightspeed Restaurant for the UK and European markets. As a key member of Lightspeed’s dynamic in-house content team, you’ll lead the creation of high-quality, English-first content across a range of channels and formats. You’ll support the hospitality marketing team with campaign ideation and execution, editorial planning, and strategic content that can be adapted across EMEA. Your work will have a direct impact on brand visibility and positioning Lightspeed as the leading platform for restaurants.

You’ll be responsible for: 

• Owning the concepting and development of high-quality, English-first content for brand and seasonal campaigns, PR, product launches, bylines, and event and sales materials—crafted and designed to be adapted across all EMEA regions.
• Reviewing press releases and writing bylines and thought leadership pieces, while identifying opportunities to extend their impact through additional content formats and channels—in close collaboration with the PR agency.
• Driving the social media calendar for the EMEA region, ensuring local initiatives are surfaced and scaled across markets, while analyzing performance metrics to optimize reach and engagement across the region.
• Creating standout content for the UK market, including customer stories and video scripts, sales enablement materials, event assets, and strategic partnership content, while also proofreading UK copy to ensure quality and consistency.
• Creating and managing website content with a focus on SEO—ensuring consistency with brand voice and style, while optimizing for search visibility and user experience.
• Monitoring and analyzing content performance across key channels, and making data-driven recommendations to improve engagement and impact.
• Working closely with content team members to maintain a unified brand voice and style across all platforms.
• Developing a good knowledge of our key products, customers and businesses, and building strong relationships with internal stakeholders.
• Staying up to date on hospitality industry news and trends.

You’ll bring to the team:

• Native-level proficiency in British English, with exceptional storytelling, editing, and conceptual thinking skills.
• 6+ years of experience in SaaS marketing, journalism, or branded content roles.
• Bachelor’s degree or equivalent experience.
• Proven ability to craft and execute engaging social media content and campaigns, with a track record of growing audiences and driving measurable engagement across platforms.
• Demonstrated experience creating content that supports brand and communication objectives, including earned media, PR or marketing campaigns.
• A strategic mindset with the ability to align content to business goals and regional market needs.
• A collaborative spirit and the ability to work across teams and time zones, while independently driving high-priority projects to completion.
• Familiarity with content management systems like Wordpress and Hootsuite

Even better if you have, but not necessary:

• You have a strong affinity with the hospitality sector.
• Experience leveraging AI or machine learning for content.

What’s in it for you?

• Permanent contract 
• Hybrid work structure with designated in-office "pillar" days
• Annual Wellness & Health Budget 
• Flexibility to work from any Lightspeed office 
• Opportunity to work abroad through our remote work program
• Ability to do your job in a truly flexible environment
• Work in a team big enough for growth but lean enough to make a real impact

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.