SaaS Account Manager (m/f/x) – Amsterdam (Dutch-speaking)

Ready to drive real growth in a hyper-growth SaaS?

Lightspeed is a global SaaS powerhouse transforming the way commerce works. Our cloud platform enables ambitious retail and hospitality brands to scale smarter, serve better, and grow without boundaries.

And we’re growing too - fast!

As an Account Manager at Lightspeed, you won’t just support accounts you’ll build strong, lasting partnerships with our retail customers and help them unlock the full value of our platform. Your mission: grow customer satisfaction, retention, and revenue by becoming a trusted partner in their success.

Please note: this role is based in Amsterdam and follows a hybrid working model. We believe in flexibility, but we also value in-person collaboration.

What You’ll Be Owning

• Portfolio growth: Manage, retain, and grow a portfolio of existing Dutch-speaking clients, primarily in the Benelux market
  
  
• Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer's goals in mind
  
  
• Data-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement
  
  
• Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams
  
  
• Continuous improvement: Share client insights and feedback to inform product development and go-to-market strategy
  
  

What You Bring

• 2–4 years in Account Management, Customer Success, or similar B2B SaaS role
  
  
• Proven success managing an existing customer base and delivering against retention and growth targets
  
  
• Strong commercial mindset & understanding how your work impacts revenue
  
  
• Proactive, self-motivated, and great at building trust with a variety of stakeholders
  
  
• Business fluency in Dutch and English
  

Bonus Points

• Experience in the retail or commerce tech space
  
  
• Familiarity with FinTech, payments, or multi-product SaaS platforms
  
  
  

What’s In It for You

• Unlimited commission potential - reward tied directly to your impact
  
  
• A clear growth path in a fast-scaling global SaaS environment
  
  
• Lightspeed equity scheme (we are all owners) 
  
  
• €400 wellness allowance/year (gym, yoga, cycling, you choose)
  
  
• Mental health support via Modern Health (coaching, meditation, or therapy)
  
  
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
  
  
• LinkedIn Learning access and a personal development plan tailored to your goals

We’re looking for someone who thrives in a fast-paced SaaS environment, understands how to deliver customer value, and sees account management as both a relationship and revenue-driving role.

Sound like you? Let’s talk.

#LI-KT1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.