Office Operations Manager (Dutch Speaking)

Playing a vital role in coordinating office activities, managing supplier relationships, and ensuring a great working environment for all employees. 

Lightspeed powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!

• Being the first point of contact and the face of the office
• Keeping the office a clean and organised place, complying with the Lightspeed standard, supervising the cleaning crew.
• Planning and executing events/social activities for the office, working together with the Culture Club to maintain the office culture
• Ordering of office supplies and pantry, process invoicing
• Coordinate the fun stuff (birthdays!, afternoon drinks, departmental celebrations)
• Managing vendors relations for all events, facilities, health and safety, security, maintenance and finding the best fit for Lightspeed
• Provide local oversight and coordination of property and facilities management
• Managing the schedule of the meeting rooms and the seating arrangements
• Review, prioritise and redistribute work where appropriate
• Scheduling regular maintenance to keep our office the best workspace possible
• Organising new employees office tours and onboarding on their first day.
• Supporting and assisting with employee travel booking and maintaining the platform
• Handling incoming and outgoing mail, including shipping/couriers for the team

And a little bit of.... 

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

How you will know you are kicking ass:

• Visitors and employees provide positive feedback regarding their interactions with the Office Manager as the first point of contact.
• Deliver great customer service, with attention to detail and handle inquiries and requests in a professional manner.
• Inquiries or requests are handled and resolved by the Office Manager during their initial contact, without the need for escalation or follow-up.
• The office space is clean and organised; health and safety measures are accurate based on predefined criteria and standards, aligned with the Lightspeed standard.
• Office supplies and pantry inventory are efficiently and accurately ordered to ensure a smooth workflow and avoid shortages.
• Maintenance is scheduled in time and issues resolved quickly to maintain a productive and comfortable workspace.
• Employees provide positive feedback with office events and social activities to gauge the effectiveness of maintaining a positive office culture; reporting negative/suggestive feedback.
• Keeps track of employee participation rates in fun activities, such as birthday celebrations, afternoon drinks, and departmental celebrations, to promote team engagement and inclusiveness. 
• Evaluates the effectiveness of vendor relations and finds the best-fit vendors for Lightspeed based on quality, cost, and service to ensure overall good performance, quality and dependability.
• Adheres to the Operations guidelines/processes and reports any issues or improvements to the Operations manager and in a timely manner.
• Able to review, prioritise, and redistribute tasks among the team when necessary to maintain an efficient workflow, not missing deadlines and postpone/delay projects/tasks.

• Minimal 2 years of Office/Event Management experience
• Nice to have some experience with project management
• Nice to have some experience with finance/administration

What will help you kick ass in this role?

• Fluent proficiency in both written and spoken English and Dutch
• Excellent time management and organisational skills, with a knack for multitasking and prioritisation.
• Strong attention to detail and accuracy, maintaining a high level of professionalism.
• Experience and knowledge in delivering exceptional service.

A plus:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Ability to handle confidential information with discretion and integrity.
• Previous experience in budgeting and basic financial administration

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.