Entry Level Accounts Receivable Clerk (Dutch Speaking)

Are you looking to kick-start your career in finance or administration? We’re looking for an Entry-Level Collections Specialist to join our Payments team in Ghent. This is a great opportunity for someone with 1+ year of administrative or office experience who’s ready to learn, grow, and take on a new challenge in a fast-paced, supportive environment.

As a Collections Specialist, you’ll work closely with our team to support payment recovery efforts and provide an excellent customer experience. This position is perfect for someone detail-oriented, organized, and confident communicating with customers via phone and email.

What you’ll be doing:

• Support the collections process by contacting customers via phone and email to discuss outstanding balances.
  
  
• Show empathy and professionalism when assisting customers, helping them find realistic and fair solutions.
  
  
• Document customer communications and payment arrangements accurately in our systems.
  
  
• Work with other internal teams (Product, Billing, Support) to resolve customer issues and ensure smooth recovery processes.
  
  
• Learn and follow internal procedures and compliance requirements related to collections.
  
  
• Assist in identifying basic trends in customer responses or payment issues and share observations with the team.
  
  

What you need to bring:

• Minimum 1 year of experience in an administrative, customer service, or office-based role (experience in finance or collections is a bonus, but not required).
  
  
• Strong communication skills in English and Flemish/Dutch, both written and verbal.
  
  
• Good organization skills and attention to detail when working with customer records and data.
  
  
• Comfortable working in a team environment and willing to learn new tools and processes.
  
  
• Interest in finance, payments, or customer service.
  
  
• Bonus: Experience in a call center or financial setting is an asset, but not required.
  
  

Why Join Us?
You'll be part of a small, supportive international team and receive the training needed to grow your skills in the fintech space. This is an ideal entry point for someone looking to build a career in finance, collections, or customer operations.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.