Head of Account Management - (german speaking, Berlin, m/f/x)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As Head of Account Management, you manage a team of Account Managers who are responsible for growing Lightspeed’s German and Swiss customer base, understanding different customer needs, effectively communicating our value proposition, and building out a fully scoped solution for them to be successful.

***Please note that this role is based in Berlin, Germany***

What you’ll be responsible for:

• Hire and develop a team of target-hitting, high performing Account Managers
• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with other leaders to ensure the Sales and Handover process from deal to partnership is as smooth and effective as possible.
• Build dashboards, track performance, and use data to proactively identify risks and opportunities across accounts
• Establish yourself as a trustworthy partner to the most important customers within your market
• Own forecasting of renewals, expansions, and churn risk, providing insights to leadership on performance and pipeline health and process optimization
• Ensure the team exceeds its monthly MRR and KPI targets.
• Develop each team member to increase platform and product adoption across the platform 
• Ensure clear communications between all departments impacting your team 
• Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing the team to effectively provide solutions 
• Act as the customer advocate internally by gathering feedback and partnering with customers and internal stakeholders

And a little bit of....

• Analyzing sales forecasts, call volume and pipelines for overall team and individuals.
• Developing and hiring team members for current and future opportunities.
• Listening to calls and demonstrations to provide feedback to the team.
• Creating new strategies to help grow revenue streams for the Account Management team
• Managing high level deals with large organizations as well as well-known brands.

What you will bring to the team: 

• Experience in a relevant Account Management team leadership role with a bias towards coaching and development to get the best out of people
• Demonstrated ability to lead a group towards common goals and enable them to deliver results
• Strong stakeholder management and communication skills
• Data driven approach to problem solving
• Relevant work experience in an industry like retail or hospitality, IT solutions, software sales, e-commerce, cloud applications, SaaS, POS, or technology is a strong plus

Even better if you have, but not necessary:

• Prior experience in hiring and scaling commercial teams
• Prior experience as an Account Manager with a track record of success
• Prior experience working in/with restaurants is a plus!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What's in it for you: 

Come Live the Lightspeed Experience….

• Genuine career growth opportunities based on performance within a company that's continuously expanding.
• Uncapped commission
• Work with highly skilled people who are as passionate about sales & marketing  as you are
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact;
• Fun activities with your teammates & social events throughout the year including the legendary sales summit party in Canada 

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the  Berlin office 
• Regular breakfast or lunches, drinks & snacks in our Berlin office 

#LI-ED1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.