GTM Operations Specialist (Permanent Work from home)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a GTM (Go-To-Market) Operations Specialist (Permanent Work from home) to join our team in Manila. 

In this role, you’ll ensure the accuracy and quality of key business processes, making sure they meet company standards. This role plays a critical part in maintaining clean, reliable CRM (Customer Relationship Management) data and supporting our Sales and Customer teams to get customers up and running with Lightspeed quickly and smoothly. The ideal candidate for this role has a strong understanding of key role-related concepts, with the ability to apply them to resolve inquiries independently, as well as good awareness of how different teams operate, with the ability to collaborate cross-functionally to resolve requests effectively.

What you’ll be doing:

• Review closed deals to ensure compliance with Legal, Finance, Information Systems, and SOX requirements.
• Provide guidance and support to Sales team members on deal-related questions.
• Maintain high data accuracy and process integrity within CRM systems.
• Review, consolidate, and reconcile orders, contracts, and payments.
• Process corrections in the CRM as needed, including subscription refunds, pricing adjustments, and invoice tax corrections.
• Complete general administrative tasks to support internal stakeholders.
• Support additional responsibilities and special projects as assigned by management.
• Work across tools including Salesforce, Slack, Zendesk, Google Sheets, electronic payment platforms, and internal software systems.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Previous experience in an administrative function.
• Prior experience in a SaaS and/or technology-related field.
• Knowledge of Mac OS X, iOS, G Suite, Salesforce, Zendesk, Slack.
• Strong attention to detail, accuracy of customer related data.
• Good time management, multitasking, flexibility and organization skills.

Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

Be a changemaker

You’ll enjoy:

• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team large enough for growth but lean enough to make a real impact;
• Exposure to modern and proven technology;
• Ability to work and grow in a truly flexible environment;
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one: 
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!  

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.