Operations Analyst - Field Sales ( m/f/x)

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a Field Operations Analyst to join our European Operations team in Berlin. This role is critical to maximizing the efficiency and effectiveness of our field sales representatives across Europe. By analysing performance, optimising field logic, and managing key operational data, you will ensure our salesforce is always focused on the highest-propensity opportunities – at the right time, in the right place, with the right data.

If you love solving complex logistical puzzles, balancing large datasets with human feedback, and driving efficiency in a high-growth environment, then this is the role for you.

What you will be doing:

The Field Operations function is the operational core of our physical salesforce, providing the intelligence that drives success.

• Act as a trusted advisor to Regional Directors and local Field Managers. You will facilitate performance reviews and manage expectations during planning cycles.

• Collaborate with the HQ Growth Team to maintain a clean CRM and Total Addressable Market (TAM). You ensure the field receives high-quality, actionable accounts.

• Analyse field activity data to pinpoint coverage gaps and opportunities to minimise travel time while maximising face-to-face selling opportunities.

• Translate high-level sales strategies into actionable prioritisation rules within Salesforce to guide representatives toward the best opportunities.

• Serve as the primary link between the Field, Data, and Growth teams, managing feedback regarding data accuracy.

• Develop clear reports and visual dashboards that track Territory Yield and Pipeline Health.

• Monitor adherence to field processes and collaborate with Enablement teams to coach on behaviours that impact data quality.

• Execute crucial ad-hoc projects such as quarterly territory re-carving or new market entry planning.

And a little bit of...

• Contribute as an integral part of the wider team to achieve organisational goals, even if this means undertaking tasks outside the strict scope of your primary role.

What you need to bring:

We are keeping it simple. To succeed in this role, you really need three things:

• Deep Salesforce Experience: You are comfortable working with Standard Objects, Assignment Rules, and building complex Reports & Dashboards. You know the ins and outs of the platform.

• Google Sheets & Docs Wizardry: You can organize data effectively, use advanced formulas for analysis, and document your findings clearly in Google Docs.

• English Fluency: You speak and write English fluently (it is our company language).

It is a big "Plus" (but not required) if you have:

• Experience in a relevant Operations role (RevOps, Sales Ops).

• Experience with Territory Management or geo-spatial tools (Salesforce Maps, Geopointe).

• Knowledge of BI tools (Looker, Tableau).

• German language skills.

What you can expect from Lightspeed:

• A strong Growth Program for your development and career goals.

• Real career opportunities in a company that is creating new jobs daily.

• A team that is big enough for real perspectives, but lean enough to feel your impact.

• Hybrid work model.

And of course, many benefits to keep you happy and healthy:

• Lightspeed Equity Scheme – we are all owners.

• 400 EUR Health & Wellness Budget annually for your well-being.

• Mental Health Support via the Modern Health App.

• "Work from Anywhere" Option: Work up to 60 days a year from anywhere in the world.

• Free access to LinkedIn Learning and your personal Career GPS.

• Volunteer days (time off for charity work).

• Support for public transport.

• Regular team lunches, breakfast, and snacks in the Berlin office.

KPIs:

• Territory Equity: Fair distribution of potential across territories.

• Scalable reporting structure: Built reusable reports and dashboards to track city performance.

• Increased market share: Net positive store count in defined territories.

• Stakeholder Satisfaction: Positive feedback from Regional Directors and Managers regarding the clarity and fairness of territory planning.