Senior Field Account Executive

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a motivated and collaborative Senior Field Account Executive to join our growing London Hospitality team. 

Based in London, you’ll be responsible for building strong relationships across your region, supporting hospitality businesses in finding the right solutions, and guiding them through their entire journey with Lightspeed - delivering the full value of the Lightspeed ecosystem, ensuring our partners achieve sustainable growth from the initial discovery through to long-term advocacy.

Our Hospitality team is expanding to meet growing demand. After refining our approach at a smaller scale, we’re now excited to grow our team and extend our impact.

What you'll be doing:

• Develop and maintain an advanced understanding of the [Location] hospitality landscape to spot proactively trends and opportunities.
• Leverage market research and insights to shape effective territory sales plans.
• Manage a mixture of complex and high-velocity sales cycles from discovery and solution design through sophisticated contract negotiations and high-touch implementation handovers.
• Consistently outperform monthly MRR targets by applying an entrepreneurial mindset to territory management, focusing on high-LTV (Long Term Value) accounts and portfolio expansion.
• Guide clients from needs analysis and solution design through proposals, contract agreements, and seamless onboarding.
• Deliver high-impact presentations and live demonstrations that translate Lightspeed’s technical capabilities into clear business outcomes for owners and operators.
• Maintain a rigorous, high-integrity Salesforce pipeline; managing your own workload and updating the team accordingly with precise revenue forecasting and data-backed regional insights.
• Spearhead outbound initiatives and represent the brand at premier industry events to cultivate a high-quality pipeline and build long-term leads.
• Provide customer feedback to sales. Marketing and product teams to refine strategies and achieve collective targets.
• Coach junior team members on advanced prospecting techniques, objection handling, and complex deal navigation to accelerate overall team performance and cultural excellence.

What you need to bring:

• High-performance experience in Field or Outbound sales, with a track record of navigating complex, solution-based sales within the technology, SaaS, or hospitality ecosystems.
• A deep understanding of the hospitality industry, including key segments and operational considerations is ideal
• Advanced in sales development best practice - building pipelines, territory planning, and driving new business with strong organisational ability.
• Demonstrated success in consistently exceeding aggressive MRR targets and significantly contributing to regional market-share expansion.
• Proficient in using Salesforce or similar CRM systems to manage opportunities and track performance.
• Confident communicator with excellent customer relationship and interpersonal skills and the ability to simplify complex technical value propositions.Excellent interpersonal and customer relationship skills, coupled with confident communication, and the ability to articulate complex technical value propositions simply.
• Analytical mindset with a data-driven approach to decision-making and performance improvement.
• A self-starting, agile mindset with the ability to operate autonomously in a high-growth, fast-paced environment, acting as a brand ambassador and mentor within the regional team.

What's in it for you?

Come live the Lightspeed Experience…

• Genuine career growth opportunities based on performance within a company that's continuously expanding
• Work with highly skilled people who are as passionate about sales & marketing  as you are
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact
• Fun activities with your teammates & social events throughout the year
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

… and enjoy a range of benefits that’ll keep you happy and healthy:

• Lightspeed equity scheme (we are all owners)
• Flexible Paid Time Off - providing you the freedom to take time off however you like
• Private Medical Insurance and cash health plan for optical, dental and more.
• Health & Wellness Credit- expense up to 400 GBP per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
• Mental Health Support through the LifeWorks and Modern Health Apps- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit - if you travel by public transport to our London offices 
• A variety of drinks & snacks in our offices in London 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.