Senior Technical Support Analyst

Hiring Manager - Chris Murphy

Closing Date - 12th September

The Opportunity

Join Landmark as a Senior Technical Support Analyst, where you'll be the go-to expert for resolving complex technical issues and driving service excellence. Acting as a third-line support specialist, you'll lead on code-related enquiries, mentor junior analysts, and help shape our IT service strategy.

Key Responsibilities:

• Own and resolve advanced technical support tickets, collaborating across teams.
• Maintain and improve ITSM tools (currently Zendesk).
• Lead documentation and knowledge base updates in line with ITIL standards.
• Coach and manage junior analysts, fostering a high-performing team.
• Support service desk operations and participate in the on-call rota (one in every four weeks)
• Drive innovation and continuous improvement across platforms and services.

About You

We’re looking for someone with a solid background in software development and, ideally, experience in a technical service desk environment.

You’ll bring:

• Proficiency in C#, SQL, .NET, Azure, Power BI, SharePoint, and strong troubleshooting capabilities
• Excellent communication and documentation skills, with the ability to convey technical concepts clearly
• Knowledge of ITSM tools and ITIL best practices
• Line management experience (preferred but not essential)