Customer Relationship Advisor

Reading/Hybrid 

The Opportunity

This role is within our Customer Relationship Team who provide an award-winning standard of customer relationship management, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Relationship Advisers provide proactive account management, as well as representing their customers’ needs in future design discussions.

You will be responsible for building relationships with key contacts across each of your accounts, by phone, email and in person, understanding the needs of their business and identifying opportunities where our products and services can help them achieve those. You will analyse performance and behaviours to identify at risk customers and take steps to mitigate.

You will have the chance to work with colleagues across other Landmark brands, ensuring a joined up and holistic approach driving a One Landmark experience.

About You

You will have a proven track record of customer relationship building in either a customer service or success role. You will have first-rate communication skills and a passion for quality customer service and customer satisfaction. Ability to demonstrate confidence engaging at a Leadership level. You will also have:

• Good standard of education, preferably up to A Level or equivalent
• Previous relationship management experience in a B2B environment.
• Ability to network and build excellent rapport
• Strong PC skills including knowledge of MS Office
• Knowledge of Zendesk and Salesforce would be an advantage.
• An interest in technology. Able to accurately answer queries about complex issues in a way the customer can understand
• Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks
• A demonstrable approach to positive collaboration and team work
• Ability to stay calm and professional when dealing with challenging customers.